Givenchy Concession Manager

About Givenchy

Founded in Paris in 1952 by Hubert de Givenchy, Givenchy stands as a house of aristocratic elegance, audacious modernity, and exceptional savoir-faire within the LVMH family. As an employer, the Maison offers a dynamic environment where couture heritage meets contemporary creativity across fashion, accessories, and beauty. Its teams are invited to contribute to a culture shaped by craftsmanship, precision, collaboration, and a refined sense of client experience. Givenchy seeks individuals who combine artistic sensitivity with commercial intelligence, entrepreneurial spirit, and respect for tradition, empowering them to help advance a bold vision of luxury for a new generation.

Role & Responsibilities

• Lead, inspire, and develop concession teams, fostering a culture of excellence, passion, and commitment to luxury service delivery
• Implement comprehensive training and development programmes to enhance product knowledge, sales capabilities, and overall team performance
• Establish and monitor key performance indicators for concession operations, providing constructive feedback and coaching to team members
• Conduct regular performance evaluations and implement strategies to improve individual and collective team effectiveness
• Develop and execute strategic sales plans to drive revenue growth while maintaining alignment with maison objectives
• Analyse sales trends, establish ambitious targets, and collaborate with teams to exceed performance goals
• Maintain the maison's commitment to exceptional customer experiences by establishing the highest standards of personalised service
• Cultivate and nurture relationships with high-value clients to ensure long-term brand loyalty
• Collaborate with marketing and clienteling teams to implement promotional initiatives, events, and campaigns
• Participate in local marketing efforts to enhance concession visibility and attract new clientele
• Ensure operational excellence across all aspects of concession management, including inventory organisation, product presentation, and protocol compliance
• Work closely with stock management, marketing, and other departments to optimise retail operations
• Prepare comprehensive reports on concession performance, sales indicators, and client feedback
• Communicate effectively with senior management, sharing insights on achievements and areas for improvement
• Embody the image and values of the maison through the highest standards of professional conduct and behaviour

Qualifications

• Proven leadership experience in luxury retail, concession, or boutique management
• Strong interpersonal skills and excellent communication abilities
• Advanced team management capabilities with demonstrated ability to inspire and drive sales performance
• In-depth knowledge of luxury products, service standards, and luxury experience creation
• Deep commitment to and understanding of the maison's brand identity and values
• Fluent English language proficiency
• Passion for delivering exceptional customer experiences and exceeding sales objectives

Skills

Experience

Minimum 10 years of proven leadership experience in luxury retail management, boutique operations, or department store concession management.

Education

Not specified

Workplace

Culture

Givenchy fosters a refined and creative workplace shaped by its couture heritage, where elegance, innovation, and exceptional craftsmanship guide daily collaboration. As an employer, the Maison values precision, individuality, and a forward-looking spirit, offering teams an environment where luxury expertise and bold artistic expression can thrive.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.