Ginori 1735 Client Service Specialist
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $66,000–75,000/year
- Department
- Wholesale, Commercial & B2B Sales
- Industry
- Luxury Furniture & Homewares
- Posted
- Jun 3, 2026
About Ginori 1735
Ginori 1735 is an emblem of Italian porcelain excellence, born from the historic Manifattura di Doccia founded near Florence in 1735. As an employer, the Maison brings together master artisans, designers, commercial talents, and corporate professionals in a culture where heritage, creativity, and exacting craftsmanship converge. Its teams contribute to a living legacy that spans tableware, decorative objects, art de vivre, and contemporary design collaborations, while upholding the refinement of Made in Italy. Ginori 1735 offers an environment for those inspired by beauty, precision, and cultural continuity, inviting employees to shape the future of a storied luxury house with international resonance.
Ginori 1735 Client Service Specialist in New York—manage luxury hospitality accounts with order-to-cash expertise. USD 66–75k + bonus.
Role & Responsibilities
- Maintain ongoing contact with hospitality agents and HQ Sales Team to achieve sales goals whilst delivering excellent service standards and high customer satisfaction
- Collaborate with Commercial Direction and Sales Team to define commercial contract requirements for the US market
- Manage the entire customized product process, including design sketches, costing, samples production, and final order management
- Own the full order cycle from proposals through delivery
- Manage the shipping and return of samples for hospitality clients
- Curate and maintain the hospitality section of the Ginori 1735 showroom, ensuring proper display and assortment
- Work closely with Planning and Logistics to track and monitor order advancement
- Prepare and provide all required documentation including packing lists, coordinating with Kering Administration, Logistics and Outbound Teams
- Resolve customer requests and issues professionally, accurately, and in a timely manner
- Manage client complaints related to packaging and product quality, liaising with the Quality Department
- Track and monitor payment status and credit collections in coordination with the Finance & Administration Team
- Maintain accurate records and document customer service actions and discussions
Qualifications
- 2+ years of work experience in a B2B customer service environment
- Proven customer-facing experience
- Strong business knowledge of order-to-cash flows
- Working knowledge of Incoterms and customs rules
- Proficiency in Microsoft Office Suite (Outlook, Excel, PowerPoint, Word)
- Good knowledge of sales principles and methods
- Fluency in English; Italian preferred
- NYC-based
Skills
Experience
2+ years in B2B customer service environment with proven customer-facing experience and familiarity with order-to-cash workflows and international logistics.
Education
Not specified; secondary education or equivalent assumed.
Workplace
The role is situated in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 66,000 to USD 75,000 per annum.
Benefits
Discretionary annual company bonus.
Culture
Ginori 1735 offers a workplace culture rooted in Italian artistry, craftsmanship, and centuries of porcelain heritage, where employees contribute to a living tradition of design excellence. The environment blends creative collaboration with meticulous attention to detail, encouraging teams to honor the brand’s legacy while shaping contemporary expressions of luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Ginori 1735, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Account Manager», «Hospitality Sales Coordinator», «B2B Client Relations Specialist», «Sales Support Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.