Galeries Lafayette VIC Client Ambassador
- Location
- ParisÎle-de-FranceFrance
- Employment
- Part-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Aug 13, 2026
About Galeries Lafayette
Galeries Lafayette, a prestigious entity within the retail landscape, offers an exhilarating environment that embodies a lifestyle of fashion, beauty, home, jewelry, watchmaking, and gastronomy. As part of this vibrant and innovative group, employees are encouraged to embrace creativity and commitment, driving the evolution of commerce and enchanting customers with every interaction.
Galeries Lafayette seeks a VIC Client Ambassador for its Paris Prestige Concierge. Luxury hospitality and discretion are essential; experience in premium retail or high-end service preferred.
Role & Responsibilities
- Welcome and accompany VIC clients with warmth, elegance, discretion, and personalization, identifying their needs upon arrival and anticipating their expectations
- Ensure flawless care before, during, and after client visits, maintaining exceptional service standards and embodying the brand's image of excellence
- Facilitate the client journey by liaising between departments and coordinators, proposing Personal Shopping services, and facilitating appointment scheduling
- Guarantee client information confidentiality and maintain high-quality data within Clienteling and CRM systems
- Participate in client loyalty initiatives led by VIC Managers and Clienteling teams
- Manage Prestige Concierge operations including space opening/closing, private salon reservations, hospitality product availability, and inventory ordering
- Handle client calls and requests, manage tax-free processing and service follow-up, and update Clienteling tools and performance dashboards
- Serve as a key liaison between Sales, Personal Shopping, Hospitality, Delivery, After-Sales Service, and brand teams to ensure seamless service coordination
Qualifications
- Passion for hospitality and premium client experience
- Recognized for discretion, organizational skills, and responsiveness; able to anticipate the expectations of discerning clientele and manage multiple stakeholders with ease
- Prior experience in luxury, high-end hospitality, premium retail, or premium customer service is a significant asset
- Excellent verbal and written communication skills with strong interpersonal abilities
- Keen listening, observation, diplomacy, and attention to detail
- Adaptability, reactivity, and strong prioritization capabilities
- Highly organized with a meticulous approach and a natural aptitude for administrative tasks
- Team player with a strong capacity for cross-functional collaboration
- Proficiency with IT tools and digital systems
Skills
Experience
Prior experience in luxury retail, high-end hospitality, premium customer service, or a comparable environment involving high-touch client management and service excellence is strongly preferred.
Education
No specific formal education requirement stated; however, demonstrated professional competency in client-facing luxury environments is expected.
Workplace
The role is situated in Paris, Île-de-France, France.
Benefits
Fixed compensation over 13 months commensurate with experience and qualifications; variable performance incentive; profit-sharing and employee savings plan reflecting collective effort; merchandise discount within the Galeries Lafayette Group; transport subsidy covering 80% of costs; personalized integration support; dynamic and diverse career progression (one-third of 2025 vacancies filled internally).
Culture
Galeries Lafayette fosters a culture of innovation and joy, where each day presents new opportunities and challenges. Employees are part of a creative and committed team, dedicated to redefining the retail experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Galeries Lafayette, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Premium Client Concierge», «VIP Client Services Specialist», «Luxury Client Experience Coordinator», «Prestige Concierge Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.