Galeries Lafayette VIC Ambassador

About Galeries Lafayette

Galeries Lafayette, a prestigious entity within the retail landscape, offers an exhilarating environment that embodies a lifestyle of fashion, beauty, home, jewelry, watchmaking, and gastronomy. As part of this vibrant and innovative group, employees are encouraged to embrace creativity and commitment, driving the evolution of commerce and enchanting customers with every interaction.

Role & Responsibilities

• Welcome and escort VIC clients with elegance, discretion, and personalised attention, identifying their needs immediately upon arrival
• Anticipate client expectations and ensure comfort and impeccable care throughout their visit
• Coordinate with Personal Shoppers, sales teams, hospitality, delivery, after-sales service, and brand representatives to facilitate seamless client experiences
• Manage the Prestige Concierge space, including opening, closing, maintaining its presentation, and handling private salon reservations
• Oversee stock availability and replenishment of hospitality products, as well as ordering and inventory management
• Handle client inquiries and requests by phone and in-person, ensuring prompt and professional responses
• Monitor and follow up on tax-free procedures and completed services
• Manage scheduling and appointments using Clienteling tools, maintaining accurate and up-to-date client data
• Update tracking dashboards and ensure transparent information flow across departments
• Participate in customer loyalty initiatives and programme management directed by VIC Managers and Clienteling teams
• Embody the brand's standards of excellence, hospitality, and confidentiality at all times

Qualifications

• Passion for hospitality and client experience in a luxury environment
• Proven experience in luxury retail, high-end hospitality, premium service, or similar clientele-focused roles
• Excellent verbal and written communication skills in French and English
• Demonstrated discretion, organisational acumen, and responsiveness in managing demanding clientele
• Strong attention to detail and ability to anticipate requirements
• Capability to manage multiple stakeholders and prioritise competing demands
• Proficiency with digital tools and CRM systems

Skills

Experience

Prior experience in luxury hospitality, high-end retail, premium customer service, or comparable environments managing VIP or affluent clientele is highly valued. Familiarity with Clienteling or comparable CRM platforms, and exposure to premium concierge operations, would strengthen candidacy.

Education

Secondary education required; further studies in hospitality management, business administration, or customer service excellence are a plus.

Workplace

Benefits

Fixed remuneration over 13 months commensurate with experience and qualifications; variable remuneration component; profit-sharing and employee participation scheme; product discount across Groupe Galeries Lafayette; subsidised transport at 80% of costs; personalised onboarding support; dynamic and diverse career progression opportunities with approximately one-third of positions filled internally in 2025.

Culture

Galeries Lafayette fosters a culture of innovation and joy, where each day presents new opportunities and challenges. Employees are part of a creative and committed team, dedicated to redefining the retail experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.