Galeries Lafayette VIP Client Experience Ambassador

About Galeries Lafayette

Galeries Lafayette, a prestigious entity within the retail landscape, offers an exhilarating environment that embodies a lifestyle of fashion, beauty, home, jewelry, watchmaking, and gastronomy. As part of this vibrant and innovative group, employees are encouraged to embrace creativity and commitment, driving the evolution of commerce and enchanting customers with every interaction.

Role & Responsibilities

• Welcome VIP clients with warmth, elegance, discretion and a personalized approach; identify their needs on arrival, anticipate expectations, accompany them through the Prestige Concierge and store, and ensure their comfort and impeccable service before, during and after each visit.
• Represent the retailer’s image and standards of excellence, hospitality and confidentiality as the first point of contact for VIP clients.
• Coordinate the client journey across departments and contacts, including Sales, Personal Shopping, Hospitality, delivery, after-sales service and brands; follow up on specific requests and support VIP Managers in resolving them.
• Offer VIP clients Personal Shopping services, facilitate their movements and appointments, coordinate services and special requests, and maintain the confidentiality of client information.
• Contribute to the quality of data recorded in Clienteling and CRM tools and participate in loyalty initiatives led by VIP and Clienteling Managers.
• Open and close the Prestige Concierge space and maintain it in excellent condition; manage private lounge reservations, monitor service availability and hospitality-product replenishment, and handle orders and stock follow-up.
• Handle client calls and requests; follow up on tax refunds and services delivered; manage calendars and appointments using Clienteling tools; update tracking tools and dashboards; and ensure information is circulated effectively.

Qualifications

• Passion for hospitality and client experience.
• Strong service orientation, discretion, organisation and responsiveness, with the ability to anticipate the expectations of a demanding clientele and manage multiple contacts with ease.
• Experience in luxury, upscale hospitality, premium retail or premium customer service is an advantage.
• Excellent written and verbal communication and strong interpersonal skills.
• Listening, observation, diplomacy and attention to detail.
• Adaptability, responsiveness and ability to prioritise.
• Organisation, rigour and an interest in administrative tasks.
• Team spirit and ability to work cross-functionally.
• Proficiency with IT and digital tools.
• Fluent French and English; Korean and/or Japanese as a third language is an advantage.

Skills

Compensation

The base compensation for this position is EUR 1,900 per month.

Benefits

Variable compensation in addition to fixed pay; profit-sharing and incentive bonuses; a discount on purchases within the Group; 80% reimbursement of transport costs; personalised onboarding; career development opportunities.

Culture

Galeries Lafayette fosters a culture of innovation and joy, where each day presents new opportunities and challenges. Employees are part of a creative and committed team, dedicated to redefining the retail experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.