Galeries Lafayette Retail Operations and Customer Service Intern
- Location
- Paris Île-de-France France
- Employment
- Internship
- Seniority
- Intern
- Department
- Retail & Boutique Operations
- Posted
- Oct 5, 2026
About Galeries Lafayette
Galeries Lafayette, a prestigious entity within the retail landscape, offers an exhilarating environment that embodies a lifestyle of fashion, beauty, home, jewelry, watchmaking, and gastronomy. As part of this vibrant and innovative group, employees are encouraged to embrace creativity and commitment, driving the evolution of commerce and enchanting customers with every interaction.
The Retail Operations and Customer Service Intern supports the team lead in operational project management, store rollout, process improvement, customer experience, performance tracking and Retail benchmarking. This six-month internship or apprenticeship starts in January 2027.
Role & Responsibilities
- Support the management and rollout of Retail and Customer Service projects.
- Coordinate project stages, including preparation, deployment, monitoring and review.
- Organize and track action plans, deadlines and project check-ins.
- Act as an operational liaison between headquarters, regional managers, store managers and sales teams.
- Help prepare and facilitate meetings with operational teams.
- Support frontline teams in adopting new tools, processes and working methods.
- Create and update procedures, training materials, guides and internal communications.
- Identify operational issues in stores and propose improvement plans.
- Contribute to optimizing in-store customer journeys and the customer experience.
- Monitor Retail, Customer Service and after-sales service performance indicators, and prepare reports.
- Conduct competitor benchmarking and analyze Retail best practices.
Qualifications
- Currently studying at Bac+3 to Bac+5 level in business, management, project management, Retail or customer experience.
- An initial experience in Retail, project management or customer service is ideally preferred.
- Able to organize work according to priorities and manage several topics concurrently.
- Proactive, curious, comfortable working in the field and knowledgeable about store operations.
- Enjoys working with varied stakeholders, including headquarters teams, regional managers and sales teams; strong service orientation and customer-experience focus.
- Proficient in Excel and PowerPoint, with autonomy using IT and digital tools.
- The role is open to people with disabilities.
Skills
Experience
Ideally, an initial experience in Retail, project management or customer service.
Education
Currently studying at Bac+3 to Bac+5 level in business, management, project management, Retail or customer experience.
Workplace
The successful candidate will be located in Paris, Île-de-France, France.
Benefits
Fixed, transparent compensation aligned with the candidate's level of study; access to an inter-company restaurant; discount on purchases; two remote-working days per week; sustainable mobility policy; personalized onboarding support to learn about the group's professions and business areas.
Culture
Galeries Lafayette fosters a culture of innovation and joy, where each day presents new opportunities and challenges. Employees are part of a creative and committed team, dedicated to redefining the retail experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Galeries Lafayette, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Intern», «Customer Experience Intern», «Retail Project Intern», «Retail Support Intern», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.