Galeries Lafayette Qualified Client Advisor - IPO

About Galeries Lafayette

Galeries Lafayette, a prestigious entity within the retail landscape, offers an exhilarating environment that embodies a lifestyle of fashion, beauty, home, jewelry, watchmaking, and gastronomy. As part of this vibrant and innovative group, employees are encouraged to embrace creativity and commitment, driving the evolution of commerce and enchanting customers with every interaction.

Role & Responsibilities

• Welcome and orient incoming tour leaders and tour operators to the dedicated IPO service area, addressing their needs for registration, payment, disputes, and other procedural inquiries
• Provide comprehensive guidance on registration procedures, service standards, URSSAF compliance requirements, and store offerings to business partners
• Collect, verify, and organize partner documentation to construct complete and compliant registration files
• Enter and manage partner information into SAP and other designated systems to ensure accurate and timely registration
• Process and archive all partner documentation according to internal protocols and URSSAF regulatory requirements
• Explain commission calculation methodologies and payment procedures to partners
• Generate and prepare necessary commission documentation, transfer requests, and supporting materials required for payment processing
• Issue billing requests for tour operator partners and transmit them to relevant departments
• Receive, log, and resolve straightforward disputes from business partners
• Conduct research across multiple departments (accounting, treasury, tax refund, client services) to investigate complex dispute cases and escalate to management as appropriate

Qualifications

• Fluent in French and English (conversational level minimum); proficiency in a third language is advantageous
• Demonstrated customer service excellence with an ability to build trust and deliver personalized solutions
• Proven adaptability and strong problem-solving orientation
• Reliable team player with collaborative spirit
• Meticulous attention to detail and commitment to maintaining service and facility standards
• Proficiency with SAP and MS Office applications

Skills

Experience

Candidates are expected to have prior experience in a client-facing administrative role, ideally in a luxury retail, hospitality, or B2B services environment. Familiarity with commission processing, partner management, or regulatory documentation is advantageous but not mandatory for exceptional candidates with strong transferable skills.

Education

Secondary diploma or equivalent qualification required; further professional training in customer service, administrative management, or business operations is beneficial.

Workplace

Benefits

13-month fixed salary scaled to experience and competency; performance-based variable compensation; profit-sharing and incentive bonus recognizing collective effort; employee discount on Group purchases; 80% subsidy of transportation costs; personalized onboarding support; dynamic internal career advancement opportunities (one-third of positions filled internally in 2025)

Culture

Galeries Lafayette fosters a culture of innovation and joy, where each day presents new opportunities and challenges. Employees are part of a creative and committed team, dedicated to redefining the retail experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.