Galeries Lafayette Omnichannel Sales Associate

Location
Employment Full-Time
Seniority Entry-Level
Department Retail & Boutique Operations
Industry Fashion, Apparel & Leather Goods
Posted Apr 13, 2026
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Confidential luxury fashion house — Paris: Omnichannel Sales Associate (full-time) position in boutique retail and e-commerce fulfilment.

Overview

A prestigious luxury fashion maison operating at the intersection of heritage craftsmanship and contemporary retail. The employer places high value on personalised client service, polished in-store experiences and seamless integration between physical boutiques and digital platforms, typical of leading maisons within major luxury groups.

Role & Responsibilities

  • Deliver exceptional, personalized service to clients across all channels (in-store, phone and online), upholding the maison’s luxury standards.
  • Process sales transactions accurately using the store POS and manage cash handling and end-of-day reconciliation.
  • Fulfil omnichannel orders including click & collect, ship-from-store and home delivery; coordinate with e-commerce and logistics teams to meet SLAs.
  • Manage inventory activities: receive and replenish stock, perform cycle counts and liaise with warehouse to resolve discrepancies.
  • Maintain boutique presentation and visual merchandising standards to reflect brand guidelines and seasonal campaigns.
  • Support clienteling and CRM activities by updating client records, tracking preferences and proactively following up on leads.
  • Handle returns, exchanges and after-sales enquiries with tact and adherence to company policy.
  • Contribute to store events, launches and cross-functional projects to drive traffic and enhance the client experience.

Qualifications

  • High school diploma or equivalent; vocational retail qualifications are an advantage.
  • Demonstrable customer service orientation with strong interpersonal skills and a polished professional presence.
  • Flexibility to work retail hours, including evenings, weekends and peak seasonal periods.
  • Ability to operate point-of-sale systems, learn brand-specific tools and follow standard operating procedures related to omnichannel fulfilment.
  • Fluent spoken and written communication appropriate for a luxury retail environment (language requirements to be specified by employer).

Skills

Point-of-sale (POS) transactions and cash handling Omnichannel order fulfilment (click & collect, ship-from-store) Inventory control and stock replenishment Clienteling and CRM record keeping Basic e-commerce coordination and returns management Customer relationship management and upselling Professional presentation and visual merchandising basics

Experience

Ideally 1–2 years of retail experience, preferably within high-end or luxury retail environments; direct omnichannel or e-commerce fulfilment experience is highly valued.

Education

High school diploma or equivalent; vocational retail training preferred.

Workplace

The successful candidate will be located in Paris, Île-de-France, France.

Culture

The workplace emphasises curated client relationships, meticulous attention to detail and a refined retail environment. Team members are expected to combine polished hospitality with operational rigour to deliver a seamless luxury experience across channels.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

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Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Galeries Lafayette, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Omnichannel Sales Advisor», «Client Advisor — Omnichannel», «Multichannel Sales Associate», «E‑commerce & Store Associate», «Retail Omnichannel Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.