Galeries Lafayette Omnichannel Retail Associate
Confidential Luxury Brand — Omnichannel Retail Associate (location unspecified). Full‑time role supporting in‑store and online clienteling, order fulfilment and sales.
Overview
A leading luxury fashion house with an international retail and digital presence. The employer emphasizes exceptional client service, refined product presentation and a seamless integration of in‑store and online experiences, typically operating within the ecosystem of global luxury groups.
Role & Responsibilities
- Deliver exemplary client service across channels: in‑store, telephone and digital touchpoints; manage clienteling and relationship follow‑up.
- Process omnichannel transactions including click & collect, ship-from-store, returns and exchanges with accuracy and adherence to brand guidelines.
- Operate POS and order management systems, handle payments and ensure correct transaction reconciliation.
- Maintain store standards and merchandising to reflect brand aesthetics; support receiving, replenishment and stock accuracy.
- Collaborate with e‑commerce and visual merchandising teams to execute promotions, product launches and localized campaigns.
- Meet individual and store sales KPIs; actively convert opportunities and support upselling through product knowledge and storytelling.
Qualifications
- Proven customer‑facing experience in retail or luxury service environments; experience with omnichannel operations preferred.
- Strong interpersonal skills with polished clienteling and communication capabilities.
- Demonstrated numeracy and reliability in cash handling and transaction processing.
- Ability to work a flexible schedule including evenings and weekends as required by retail operations.
Skills
Experience
Entry‑level to 2 years of retail or customer service experience is typical; prior exposure to omnichannel retail workflows (click & collect, ship‑from‑store, returns) is highly valued.
Education
High school diploma or equivalent; vocational training in retail, luxury goods, or hospitality is advantageous.
Workplace
Candidates will be based in France. Across France, Cerulean lists 4.293 open roles — 140 of them newly added.
Culture
The workplace culture prioritizes meticulous client service, attention to craftsmanship and a collaborative team approach. Employees are expected to uphold high standards of presentation and to contribute to a polished, customer‑centric retail environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.