Galeries Lafayette Omnichannel Retail Advisor
- Location
- ParisÎle-de-FranceFrance
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 5, 2026
About Galeries Lafayette
A luxury fashion maison operating a network of boutiques and digital channels, typically integrated within an international luxury group. The employer emphasizes an elevated in‑store experience, meticulous product curation and seamless integration between physical and online commerce.
Confidential luxury brand — Paris: Omnichannel Sales Associate (full‑time).
Role & Responsibilities
- Deliver exceptional, personalised service to clients across all touchpoints (in‑store, phone, email and online chat) and preserve the maison’s standards of hospitality and discretion.
- Manage omnichannel transactions: process click‑and‑collect orders, ship-from-store, online returns and in‑store exchanges with accuracy and speed.
- Maintain client records and follow up on enquiries using the CRM to drive repeat business and client satisfaction.
- Operate POS and back‑office systems to complete sales, process payments and update inventory in real time.
- Collaborate with e‑commerce, logistics and visual merchandising teams to ensure flawless order fulfilment and brand presentation.
- Achieve individual and store sales targets while contributing to key performance indicators such as conversion, average transaction value and client retention.
- Support stock management: receive and inspect deliveries, replenish floor stock and participate in inventory counts.
Qualifications
- Proven aptitude for delivering high‑end customer service with a polished, professional demeanour.
- Strong organisational skills and the ability to manage multiple channels and workflows simultaneously.
- Comfortable using retail technology (POS, CRM, order‑management systems) and learning proprietary tools.
- Attention to detail in handling transactions, client data and product presentation.
- Flexible approach to scheduling, including weekends and peak retail periods.
Skills
Experience
Typically 1+ year of customer‑facing retail experience; prior experience in a premium or luxury environment and familiarity with omnichannel retail operations preferred.
Education
High school diploma or equivalent; vocational training in retail, sales or commerce is advantageous.
Workplace
This position is based in Paris, Île-de-France, France.
Culture
The workplace prizes service excellence, attention to detail and a collaborative relationship between store and digital teams. Employees are expected to embody the maison’s aesthetic and standards, delivering discreet, personalised client experiences in a fast‑paced retail environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Galeries Lafayette, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Omnichannel Sales Associate», «Client Advisor — Omnichannel», «Multichannel Sales Associate», «Retail & E‑commerce Assistant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.