Galeries Lafayette Customer Service Representative (Work‑Study / Alternance)
- Location
- Employment
- Internship
- Seniority
- Intern
- Posted
- Mar 31, 2026
About Galeries Lafayette
Confidential luxury fashion house operating within the high‑end apparel and accessories sector. The employer maintains a client‑centric approach, blending artisanal craft with international retail operations and elevated service standards typical of leading houses in the luxury group landscape.
Confidential luxury fashion house in Paris seeks a Customer Service Representative (Alternance). Work‑study role managing high‑end client enquiries.
Role & Responsibilities
- Handle incoming client enquiries via telephone, email and digital channels, ensuring timely, courteous and brand‑consistent responses.
- Process and track orders, exchanges and returns with accuracy; liaise with logistics and boutique teams to resolve fulfilment issues.
- Maintain and update client records in the CRM, ensuring data quality and clienteling notes that support personalised service.
- Manage after‑sales requests and escalate complex cases to supervisors or specialist teams, following established escalation protocols.
- Contribute to continuous improvement of service procedures and knowledge bases; participate in product and service training sessions.
- Uphold confidentiality, discretion and the luxury brand’s presentation standards in all client communications.
Qualifications
- Currently enrolled in a recognised tertiary programme suitable for an alternance (BTS, DUT, Licence/Bachelor or equivalent).
- Strong interpersonal skills with a service‑oriented, client‑first mindset appropriate for a luxury clientele.
- High level of organisation, attention to detail and ability to manage multiple tasks in a fast‑paced environment.
- Availability to fulfil a full‑time work‑study schedule as required by an alternance contract.
- Discretion, professional demeanour and strong written communication skills.
Skills
Experience
Suitable for candidates beginning their professional career; prior exposure to customer‑facing roles or retail environments is advantageous but not mandatory. Internship or short‑term customer service experience will be considered a plus.
Education
Enrolment in a tertiary-level programme (BTS/DUT/License/Bachelor or equivalent) compatible with an alternance/work‑study arrangement.
Workplace
This position is based in Paris, Île-de-France, France.
Culture
The employer values meticulous craftsmanship and elevated client service, fostering a polished, team‑oriented environment. Employees are expected to demonstrate professionalism, discretion and a commitment to the brand’s exacting standards while receiving structured training typical of luxury houses.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Galeries Lafayette, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Associate (Alternance)», «Client Relations Representative (Work‑Study)», «Client Care Advisor (Alternance)», «Customer Care Specialist (Work‑Study)», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.