Galeries Lafayette Customer Service Representative (Work‑Study / Alternance)

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Employment Internship
Seniority Intern
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Confidential luxury fashion house in Paris seeks a Customer Service Representative (Alternance). Work‑study role managing high‑end client enquiries.

Overview

Confidential luxury fashion house operating within the high‑end apparel and accessories sector. The employer maintains a client‑centric approach, blending artisanal craft with international retail operations and elevated service standards typical of leading houses in the luxury group landscape.

Role & Responsibilities

  • Handle incoming client enquiries via telephone, email and digital channels, ensuring timely, courteous and brand‑consistent responses.
  • Process and track orders, exchanges and returns with accuracy; liaise with logistics and boutique teams to resolve fulfilment issues.
  • Maintain and update client records in the CRM, ensuring data quality and clienteling notes that support personalised service.
  • Manage after‑sales requests and escalate complex cases to supervisors or specialist teams, following established escalation protocols.
  • Contribute to continuous improvement of service procedures and knowledge bases; participate in product and service training sessions.
  • Uphold confidentiality, discretion and the luxury brand’s presentation standards in all client communications.

Qualifications

  • Currently enrolled in a recognised tertiary programme suitable for an alternance (BTS, DUT, Licence/Bachelor or equivalent).
  • Strong interpersonal skills with a service‑oriented, client‑first mindset appropriate for a luxury clientele.
  • High level of organisation, attention to detail and ability to manage multiple tasks in a fast‑paced environment.
  • Availability to fulfil a full‑time work‑study schedule as required by an alternance contract.
  • Discretion, professional demeanour and strong written communication skills.

Skills

Customer relationship management (clienteling) and CRM data entry Omnichannel customer support (phone, email, live chat, social) and ticket management Order processing and returns handling Microsoft Office (Excel, Outlook) for daily reporting and communications Problem solving and conflict resolution in a client service context

Experience

Suitable for candidates beginning their professional career; prior exposure to customer‑facing roles or retail environments is advantageous but not mandatory. Internship or short‑term customer service experience will be considered a plus.

Education

Enrolment in a tertiary-level programme (BTS/DUT/License/Bachelor or equivalent) compatible with an alternance/work‑study arrangement.

Workplace

This position is based in Paris, Île-de-France, France. Cerulean lists 3.374 open roles in Paris, including 88 posted recently. The broader Île-de-France area accounts for 3.797 active listings on Cerulean, 105 of which are new. In France as a whole, Cerulean currently features 4.365 open positions, with 125 posted this week.

Culture

The employer values meticulous craftsmanship and elevated client service, fostering a polished, team‑oriented environment. Employees are expected to demonstrate professionalism, discretion and a commitment to the brand’s exacting standards while receiving structured training typical of luxury houses.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.