Galeries Lafayette Customer Service Representative
- Location
- ParisÎle-de-FranceFrance
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 5, 2026
About Galeries Lafayette
A prominent French luxury maison committed to exceptional craftsmanship and elevated client experiences. The employer operates within the global luxury fashion sector and places strong emphasis on brand heritage, client discretion and omni‑channel service excellence.
Customer Service Representative — Confidential luxury maison, Paris. Provide high‑touch client support and manage orders for a leading fashion maison.
Role & Responsibilities
- Respond promptly and courteously to client enquiries via phone, email and chat, ensuring a premium service experience.
- Manage order processing, shipment tracking, returns and exchanges in line with brand policy and quality standards.
- Record and update client interactions, purchase history and preferences within the CRM to support personalised clienteling.
- Escalate complex service issues to retail, logistics or technical teams and follow through to resolution.
- Collaborate with sales and store teams to support client appointments, special orders and post‑sales follow up.
- Produce regular activity reports and contribute insights to improve service workflows and client satisfaction metrics.
Qualifications
- Fluent French; professional working proficiency in English.
- Proven ability to deliver high‑touch customer service in a premium retail or luxury environment.
- Strong verbal and written communication skills with meticulous attention to detail.
- Comfortable working with CRM systems and order management processes.
- Ability to manage competing priorities in a fast‑paced, client‑facing context.
Skills
Experience
Typically 1–3 years of customer service experience, ideally within luxury retail, fashion or premium services; experience with CRM-driven clienteling is highly valued.
Education
High school diploma or equivalent; post‑secondary education in hospitality, retail management or communication is preferred but not mandatory.
Workplace
The role is situated in Paris, Île-de-France, France.
Culture
The workplace values discretion, refinement and personal initiative; teams are client‑centric and collaborative, with a strong focus on sustaining long‑term relationships and delivering impeccable service. Professional development and cross‑departmental exposure are encouraged for career progression within the maison.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Galeries Lafayette, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Associate», «Customer Care Advisor», «Client Relations Representative», «Customer Support Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.