Galeries Lafayette Customer Service Representative
- Location
- ParisÎle-de-FranceFrance
- Employment
- Full-Time
- Seniority
- Junior
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 15, 2026
About Galeries Lafayette
A luxury maison operating in the high-end fashion and leather goods sector, dedicated to craftsmanship, impeccable client service and a curated retail experience. The employer places emphasis on brand heritage, client relationships and service excellence in both boutique and digital channels.
Luxury maison — Paris — Customer Service Representative role delivering concierge‑level client care for a high‑end fashion brand.
Role & Responsibilities
- Serve as first point of contact for client enquiries across phone, email and chat; deliver prompt, courteous and personalised responses.
- Manage order lifecycle: process orders, monitor shipping, coordinate returns/exchanges and ensure accurate order status communication.
- Resolve client complaints and service issues with diplomacy; escalate complex cases to relevant departments while ensuring follow‑through.
- Maintain and update client records in the CRM, log interactions and ensure data quality for clienteling and marketing purposes.
- Collaborate closely with boutiques, logistics and after‑sales teams to coordinate repairs, stock checks and VIP service requests.
- Contribute to continuous improvement by identifying recurring issues, proposing process refinements and meeting agreed KPIs and SLAs.
Qualifications
- Minimum 1–2 years of customer service experience; prior exposure to luxury retail or premium goods preferred.
- Excellent verbal and written communication skills in French; professional working proficiency in English preferred.
- Strong problem‑solving ability, composure under pressure and a client‑centric attitude.
- High attention to detail, strong organisational skills and numerical accuracy when managing orders and refunds.
Skills
Experience
1–3 years of progressive experience in customer service or after‑sales roles; experience within luxury retail, fashion, leather goods or premium goods is advantageous.
Education
High school diploma (Baccalauréat) or equivalent; vocational training in commerce, hospitality or customer service is an advantage.
Workplace
The role is situated in Paris, Île-de-France, France.
Culture
The workplace culture emphasises client obsession, attention to detail and professional discretion, typical of leading luxury maisons. Teams operate collaboratively across boutique, logistics and digital functions, with a strong focus on training, service standards and internal mobility.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Galeries Lafayette, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Associate», «Customer Care Advisor», «Client Relations Specialist», «After‑Sales Support Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.