Galeries Lafayette Customer Service Representative
- Location
- Employment
- Full-Time
- Seniority
- Entry-Level
- Posted
- Mar 16, 2026
About Galeries Lafayette
A leading luxury fashion house within the global luxury sector, the employer blends artisanal savoir‑faire with international retail and e‑commerce operations. The organisation emphasises refined client experiences, meticulous product standards and a high level of service across boutiques and digital channels.
Customer Service Representative (Summer CDD) at a confidential luxury fashion house in Paris — fixed‑term customer care role handling orders and client enquiries.
Role & Responsibilities
- Handle incoming customer enquiries via telephone, email and chat, delivering prompt, courteous and brand‑appropriate responses.
- Process orders, cancellations, returns and exchanges accurately in the company's order management system.
- Record and update client information and interaction history in the CRM; escalate complex cases to senior teams when required.
- Coordinate with boutiques, logistics and e‑commerce teams to resolve delivery, stock and after‑sales issues.
- Maintain service KPIs and contribute to daily reporting; propose process improvements to enhance customer satisfaction.
- Uphold the brand’s luxury standards in all client communications and follow internal guidelines for confidentiality and data protection.
Qualifications
- Excellent verbal and written communication skills with a professional telephone manner.
- Strong problem‑solving skills and meticulous attention to detail.
- Ability to work accurately under pressure and manage multiple enquiries simultaneously.
- Flexibility to work a summer fixed‑term schedule, including occasional weekends or extended hours.
- Customer‑centric attitude with the capacity to represent a premium brand with discretion and poise.
Skills
Experience
Typically 1+ year of customer service experience, retail or e‑commerce exposure preferred; experience within luxury goods or premium services is an advantage.
Education
Secondary education diploma; vocational qualification or post‑secondary studies in commerce, languages or hospitality advantageous.
Workplace
The role is situated in Paris, Île-de-France, France.
Culture
The employer cultivates a client‑first culture rooted in craftsmanship and attention to detail. Teams operate in a collaborative, service‑oriented environment where discretion, professionalism and continuous improvement are valued.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Galeries Lafayette, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Associate», «Client Services Advisor», «Client Relations Representative», «Customer Support Agent», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.