- Location
- 6 Av. Jean Médecin (View map)06000 NiceFrance
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Aug 7, 2026
About Galeries Lafayette
Galeries Lafayette, a prestigious entity within the retail landscape, offers an exhilarating environment that embodies a lifestyle of fashion, beauty, home, jewelry, watchmaking, and gastronomy. As part of this vibrant and innovative group, employees are encouraged to embrace creativity and commitment, driving the evolution of commerce and enchanting customers with every interaction.
Galeries Lafayette seeks a customer service employee for its Nice Masséna location to join the retail operations team on a full-time permanent basis. The role encompasses the complete customer journey from welcome through checkout, encompassing customer greeting and support, payment processing and refunds, service promotion, loyalty program enrollment, dispute resolution, tax-free shopping administration, and click-and-collect coordination. The ideal candidate combines customer-centric orientation with multilingual capability and the ability to build trust-based client relationships in a luxury retail environment.
Role & Responsibilities
- Welcome and accompany customers throughout their shopping experience
- Process cashier transactions including payments, refunds, and financial reconciliation
- Promote in-store services and establish customer service files
- Present and enroll customers in loyalty programmes and process related card creation (loyalty, gift, payment)
- Implement customer service protocols and resolve customer disputes
- Manage tax-free shopping (détaxe) administrative procedures
- Coordinate click-and-collect order fulfillment and customer collection
Qualifications
- Customer-focused orientation and ability to develop trust-based client relationships
- Fluent in English and additional foreign languages
- Strong oral communication skills
- Clean criminal record (French B3 certificate required)
- Ability to adapt to varied situations and learn with agility
Skills
Experience
Experience in customer-facing retail or service roles is advantageous, though not explicitly mandated for entry-level candidates.
Education
No specific formal education level is explicitly required; however, strong interpersonal and communicative capabilities are essential.
Workplace
This position is based in Nice, Provence-Alpes-Côte d'Azur, France.
Explore jobs in Provence-Alpes-Côte d'Azur or in France.
Benefits
Fixed salary over 13 months commensurate with experience and competencies; 80% coverage of transportation costs; personalised onboarding and integration support; dynamic career development opportunities within Galeries Lafayette Group with one-third of positions filled internally in 2025.
Culture
Galeries Lafayette fosters a culture of innovation and joy, where each day presents new opportunities and challenges. Employees are part of a creative and committed team, dedicated to redefining the retail experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Galeries Lafayette, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Representative», «Customer Relations Associate», «Front-of-House Associate», «Retail Customer Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.