Galeries Lafayette Customer Service Associate
- Location
- Strasbourg Grand Est France
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Sep 29, 2026
About Galeries Lafayette
Galeries Lafayette, a prestigious entity within the retail landscape, offers an exhilarating environment that embodies a lifestyle of fashion, beauty, home, jewelry, watchmaking, and gastronomy. As part of this vibrant and innovative group, employees are encouraged to embrace creativity and commitment, driving the evolution of commerce and enchanting customers with every interaction.
Customer Service Associate at Galeries Lafayette Strasbourg – full-time CDI, multilingual, client-focused role in luxury retail.
Role & Responsibilities
- Greet and accompany customers throughout their in-store experience, ensuring satisfaction at every touchpoint
- Process transactions, refunds, and payments with precision and professionalism
- Promote in-store services and loyalty programmes to customers, and create loyalty, gift, and payment cards
- Implement customer service procedures and resolve disputes in accordance with company protocols
- Handle tax-free (détaxe) transactions and verify associated documentation
- Coordinate Click & Collect operations, managing order fulfilment and customer notifications
- Develop personalised solutions and build long-term relationships with customers acting as a brand ambassador
Qualifications
- Customer-centric mindset with demonstrated ability to develop trust-based relationships
- Fluency in English and proficiency in additional foreign languages
- Strong verbal communication skills and comfort with public-facing interaction
- Clear criminal record (extrait de casier vierge B3 required)
- Ability to adapt to dynamic situations and learn with agility
Skills
Experience
Entry-level or prior retail customer service experience is valued; however, motivation and customer orientation are prioritised over years of service.
Education
No specific formal qualification required; however, strong communication skills and professional demeanour are essential.
Workplace
The role is situated in Strasbourg, Grand Est, France.
Benefits
Fixed monthly salary over 13 months; 80% reimbursement of transport costs; personalised integration support; dynamic and diverse career development pathway with one-third of positions filled internally as of 2025.
Culture
Galeries Lafayette fosters a culture of innovation and joy, where each day presents new opportunities and challenges. Employees are part of a creative and committed team, dedicated to redefining the retail experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Galeries Lafayette, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Service Representative», «Customer Experience Associate», «Retail Customer Service Specialist», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.