- Location
- Strasbourg Grand Est France
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Sep 29, 2026
About Galeries Lafayette
Galeries Lafayette, a prestigious entity within the retail landscape, offers an exhilarating environment that embodies a lifestyle of fashion, beauty, home, jewelry, watchmaking, and gastronomy. As part of this vibrant and innovative group, employees are encouraged to embrace creativity and commitment, driving the evolution of commerce and enchanting customers with every interaction.
The Customer Service Associate at Galeries Lafayette in Strasbourg manages the customer journey from welcome through checkout, including payments, refunds, in-store services, loyalty cards, disputes, tax-free shopping and Click & Collect. This is a permanent, full-time position at 35 hours per week, with fixed remuneration over 13 months and transport costs covered at 80%.
Role & Responsibilities
- Welcome and assist customers throughout their shopping journey.
- Process payments and refunds.
- Promote in-store services to customers and prepare the related service files.
- Present the loyalty programme and issue loyalty, gift and payment cards.
- Apply customer-service procedures and resolve disputes.
- Handle tax-free shopping.
- Manage Click & Collect.
Qualifications
- Customer-oriented.
- Proficient in English and other foreign languages.
- Confident in spoken communication.
- Able to represent Galeries Lafayette, build trusting customer relationships and provide personalised solutions.
- Adaptable and agile in learning.
- Must provide a clean B3 criminal record extract.
Skills
Workplace
The role is situated in Strasbourg, Grand Est, France.
Explore jobs in Grand Est or in France.
Benefits
Fixed remuneration over 13 months, with the amount aligned with experience and skills; 80% coverage of transport costs; personalised onboarding support; diverse career development opportunities.
Culture
Galeries Lafayette fosters a culture of innovation and joy, where each day presents new opportunities and challenges. Employees are part of a creative and committed team, dedicated to redefining the retail experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.