Galeries Lafayette Customer Service Associate
- Location
- BordeauxNouvelle-AquitaineFrance
- Employment
- Contract
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Jun 3, 2026
About Galeries Lafayette
Galeries Lafayette, a prestigious entity within the retail landscape, offers an exhilarating environment that embodies a lifestyle of fashion, beauty, home, jewelry, watchmaking, and gastronomy. As part of this vibrant and innovative group, employees are encouraged to embrace creativity and commitment, driving the evolution of commerce and enchanting customers with every interaction.
Galeries Lafayette Bordeaux seeks Customer Service Associate for summer CDD contract; manage customer relations, transactions, and loyalty programs in a premium retail environment.
Role & Responsibilities
- Greet and accompany customers throughout their shopping journey
- Process transactions, refunds, and payment authorizations
- Promote in-store services and complete client documentation
- Enroll customers in loyalty programs and manage card issuance (loyalty, gift, and payment cards)
- Execute customer service procedures and resolve complaints and disputes
- Process tax refund requests
- Manage click-and-collect operations
Qualifications
- Clean criminal background check (extrait de casier judiciaire B3)
- Customer-focused orientation and proven ability to build trust-based relationships
- Fluency in English and additional foreign languages
- Strong verbal communication skills
- Flexibility and agility in adapting to evolving situations
- Brand ambassador mentality with capacity to deliver personalized solutions
Skills
Experience
No specific experience requirement stated; customer service background is implied through competency-based qualifications.
Education
No specific educational requirements stated.
Workplace
The role is situated in Bordeaux, Nouvelle-Aquitaine, France.
Benefits
Fixed monthly compensation over 13 months, transparent and aligned with experience and competencies; 80% reimbursement of transportation costs; personalized onboarding support; dynamic and diversified career progression (one-third of positions filled internally in 2025).
Culture
Galeries Lafayette fosters a culture of innovation and joy, where each day presents new opportunities and challenges. Employees are part of a creative and committed team, dedicated to redefining the retail experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Galeries Lafayette, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Service Representative», «Retail Customer Service Officer», «Guest Services Associate», «Customer Experience Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.