Galeries Lafayette Back Office Tax-Refund Customer Advisor
- Location
- ParisÎle-de-FranceFrance
- Employment
- Contract
- Seniority
- Junior
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 15, 2026
About Galeries Lafayette
A luxury retail employer operating flagship boutiques and travel-retail concessions that serve an international clientele. The organisation emphasises elevated client service, strict compliance with cross-border sales regulations and seamless collaboration between boutique teams and centralized support functions.
Luxury retailer — Paris: Back Office Tax-Refund Customer Advisor role handling détaxe processing and customer queries.
Role & Responsibilities
- Execute end-to-end détaxe (tax-refund) processing: validate invoices, verify eligibility, prepare documentation and process refund requests in accordance with national VAT rules.
- Liaise with boutiques, customs authorities and third‑party tax-free operators to resolve discrepancies and expedite claims.
- Provide prompt, professional responses to customer enquiries via phone, email and in-person follow-up from boutiques.
- Maintain accurate, auditable records of all tax-refund transactions and produce regular reconciliation and performance reports.
- Identify recurring issues in documentation or store practices and recommend process improvements to minimise rejections and delays.
- Ensure compliance with internal controls and data-protection requirements when handling personal and transactional information.
Qualifications
- Demonstrated attention to detail and strong numerical accuracy for transactional review and reconciliation.
- Familiarity with VAT/détaxe principles and cross-border refund procedures, or demonstrable experience in retail finance or tax-back operations.
- Customer-service orientation with the ability to manage sensitive queries from international clientele.
- Strong organisational skills and the capacity to prioritise a high volume of time-sensitive requests.
- Proven ability to work collaboratively with retail teams and external service providers.
Skills
Experience
Typically 1–3 years in retail back-office operations, customer service, retail finance or tax-refund processing; experience interfacing with boutiques and third-party tax-free operators is highly desirable.
Education
Secondary education diploma (high school) or vocational qualification; post-secondary training in retail administration, finance or related field preferred.
Workplace
The role is situated in Paris, Île-de-France, France.
Culture
The employer cultivates a client-centric, detail-oriented culture typical of luxury retail: teams operate to exacting service standards while collaborating closely across store and support functions. The workplace is fast-paced and international, rewarding operational rigor and proactive problem-solving.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Galeries Lafayette, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Tax-Refund Back Office Advisor», «VAT Refund Specialist», «Tax-Free Services Coordinator», «Duty-Free Customer Service Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.