Frette Support Associate

About Frette

Founded in 1860, Frette is an Italian luxury house renowned for exceptional linens, refined textiles and a longstanding presence in prestigious hotels and private residences worldwide. Its identity rests on craftsmanship, sophisticated design and an exacting approach to quality, expressed through collections that elevate everyday rituals. As an employer, Frette brings together expertise across textile design, product development, retail, hospitality partnerships and corporate functions. The brand offers professionals a setting where heritage meets contemporary expectations of luxury, with attention to detail, product knowledge and thoughtful client service central to representing its distinctive vision of comfort and elegance.

Role & Responsibilities

• Oversee inventory control including cycle counts, communicating discrepancies, managing on-hand levels, monitoring new receipts and best sellers
• Execute transfers, damages, fulfillments, holds, replenishment, shipping and receiving to maintain inventory accuracy and product flow
• Maximize storage capacity and efficiency across front-of-house, back-of-house, and offsite locations
• Partner with Store Manager and Sales Specialists to prioritize customer sales and maintain appropriate inventory organization
• Ensure compliance with operational policies including Loss Prevention, Inventory Control, Boutique Maintenance, and POS procedures
• Train staff in back-of-house procedures and communicate policy changes effectively across the store team
• Execute Frette packaging guidelines for shipments and maintain company standards for charge sends, returns, and exchanges
• Provide floor coverage and support sales specialists to ensure customer service standards are met
• Participate in daily morning meetings and maintain visual standards including visual merchandising rotations and bed changes
• Assist with offsite activities including home installations, bank deposits, and coordinating with tailor and dry-cleaning services
• Perform stockroom maintenance, stock checks, and coordinate product shipping for transfers and e-commerce fulfillments
• Oversee facilities maintenance including furniture repair, coordinate with housekeeping on cleaning quality, and manage repair work
• Conduct key holder store opening and closing procedures and ensure completion of opening/closing checklists
• Manage store operational budgets in partnership with Store Manager and Corporate Retail Team for packaging, supplies, and maintenance
• Provide daily communication with Store Manager and team to outline priorities and align expectations

Qualifications

• Retail store environment experience, including back-of-house support
• Flexibility to work a retail schedule including evenings, weekends, and holidays
• Proficiency with retail operating systems including shipping, POS, Microsoft Office, and Google Workspace
• Detail-oriented with strong organizational and follow-up skills
• Ability to multi-task and maintain organization in a fast-paced environment
• Self-motivated and able to work both independently and collaboratively within a team
• Positive attitude contributing to a supportive team environment
• Team-oriented with an entrepreneurial spirit
• Ability to build and maintain effective working relationships and uphold high performance standards
• Professional written and verbal communication skills
• Willingness to partner with Corporate team and other store locations
• Physical capability to lift and mobilize items up to 50 lbs using appropriate equipment and techniques
• Ability to maneuver effectively around boutique floor, stockroom, and offsite locations
• Capacity for prolonged standing, twisting, stooping, kneeling, squatting, bending, and OSHA-approved ladder safety

Skills

Experience

Years of experience in a retail store environment, including back-of-house support, is preferred.

Benefits

Eligible for pooled bonus.

Culture

Frette’s workplace culture is rooted in its Italian heritage and expertise in luxury linens, placing craftsmanship, attention to detail and refined design at the heart of its professional identity. Its presence in both private homes and prestigious hotels gives the working environment a distinctive focus on product knowledge, attentive service and an understanding of discerning international clients.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.