Frette Store Manager
- Location
- Boston Massachusetts USA
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Luxury Furniture & Homewares
- Posted
- Sep 30, 2026
Frette seeks an entrepreneurial Store Manager for its Boston boutique. Lead team, drive sales, and deliver luxury retail excellence.
Role & Responsibilities
- Lead, coach, and inspire a high-performing retail team to consistently exceed sales and service goals
- Recruit, develop, and retain top talent while fostering a culture of accountability and collaboration
- Analyze performance metrics, set clear expectations, and implement action plans to drive operational results
- Conduct daily and monthly meetings to align priorities, communicate business updates, and strengthen team engagement
- Act as a Frette Brand Ambassador, modeling elevated selling and storytelling around heritage and craftsmanship
- Drive store profitability through strong KPI management and strategic decision-making
- Build and maintain a loyal client base through CRM, targeted outreach, and personalized service
- Establish strategic partnerships with interior designers, hospitality partners, and local businesses to expand brand presence
- Ensure exceptional client experience, including bespoke services and in-home consultations
- Oversee all aspects of store operations including scheduling, reporting, and financial performance
- Execute visual merchandising and brand presentation standards
- Manage inventory, stock flow, and loss prevention processes
- Partner with corporate teams to execute business initiatives and improve store performance
- Maintain compliance with company policies, procedures, and legal requirements
Qualifications
- Several years of retail management experience, preferably within luxury retail, hospitality, or interior design
- Proven track record of driving revenue growth and leading high-performing teams
- Strong business acumen with the ability to analyze trends and adapt strategies
- Exceptional leadership, communication, and interpersonal skills
- Experience with CRM tools, clienteling, and relationship-driven selling
- Highly organized with strong problem-solving and decision-making abilities
- Proficiency in POS systems, Microsoft Office, and Google Workspace
- Ability to lift and mobilize items up to 40 lbs. using appropriate equipment and techniques
- Ability to move throughout the boutique, stockroom, and offsite locations as needed
- Ability to stand for extended periods and perform physical tasks including bending, stooping, and climbing ladders
- Flexible schedule accommodating evenings, weekends, and holidays
Skills
Experience
Several years of retail management experience, preferably within luxury retail, hospitality, or interior design sectors. Demonstrated success in driving revenue growth, leading high-performing teams, and building client relationships in a luxury or service-oriented environment.
Workplace
This position is based in Boston, Massachusetts, USA.
Benefits
Competitive compensation package including base salary, commission, and performance-based bonus opportunities.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Frette, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Manager», «Retail Store Director», «Client-Centric Store Leader», «Sales Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.