Frette Seasonal Support Associate

About Frette

Founded in 1860, Frette is an Italian luxury house renowned for exceptional linens, refined textiles and a longstanding presence in prestigious hotels and private residences worldwide. Its identity rests on craftsmanship, sophisticated design and an exacting approach to quality, expressed through collections that elevate everyday rituals. As an employer, Frette brings together expertise across textile design, product development, retail, hospitality partnerships and corporate functions. The brand offers professionals a setting where heritage meets contemporary expectations of luxury, with attention to detail, product knowledge and thoughtful client service central to representing its distinctive vision of comfort and elegance.

Role & Responsibilities

• Oversee the stockroom and maintain the boutique, flexing between back-of-house and front-of-house support as needed.
• Own inventory control, including cycle counts; communicate adjustments, discrepancies, negative on-hand quantities, reports, new receipts, out-of-stock items and best-seller stock levels.
• Execute transfers, damage processing, fulfilments and holds, replenishment, shipping and receiving to maintain inventory accuracy and product flow.
• Maximize the storage and capacity of products across the sales floor, stockroom and offsite storage locations.
• Partner with the Store Manager and Sales Specialists to prioritize customer sales and maintain appropriate inventory levels and organization.
• Ensure compliance with operational policies and procedures, including Loss Prevention, Inventory Control, Boutique Maintenance, Customer Capture and POS.
• Train staff in back-of-house procedures and communicate policy changes across the store team, including staff at other locations and the home location.
• Follow Frette packaging guidelines for shipments and uphold consistent standards for charge sends, returns, exchanges and other transactions that support a positive customer experience.
• Meet company and personal sales goals by following Frette’s selling ceremonies and fostering client relationships.
• Capture client data in accordance with Frette’s CRM guidelines and conduct personal client outreach to build rapport and support client acquisition and retention.
• Process sales and register transactions, including in-person, phone and email purchases; cash and credit payments; and cash counts.
• Contribute to daily morning meetings with the store team, with the Store Manager setting the focus in advance.
• Help maintain visual standards, including visual merchandising rotations and daily bed changes.
• Assist with offsite activities, including home installations, bank drops and tailor-related tasks.
• Maintain the stockroom, check stock and ship products, including transfers and in-store and e-commerce fulfilments.
• Oversee facilities and maintenance promptly and consistently, including furniture repairs, daily and monthly store cleaning, feedback to housekeeping services, and repairs to walls, floors and fixtures.
• Check in daily with the Store Manager and team to set priorities and align expectations.
• Partner with the Store Manager, Retail Coordinator and Retail Director to manage and maintain the annual budget for store operating expenses, including packaging, supplies, cleaning and maintenance.
• Perform key-holder opening and closing procedures and ensure the relevant checklist is completed and signed off by the opening or closing associate.
• Partner with IT on helpdesk inquiries.
• Take on additional responsibilities as business needs require and as identified by the Store Manager and Corporate Business Partners.

Qualifications

• Multiple years of experience in a retail store environment, including front- and back-of-house experience preferred.
• Valid US driver’s license.
• Availability to work a retail schedule that includes evenings, weekends and holidays.
• Ability to demonstrate the competencies required for the position consistently.
• Ability to travel as needed to offsite storage locations within a 15-mile radius.
• Professional written and verbal communication skills.
• Ability to lift and move small to medium items weighing up to 50 lbs. using appropriate equipment and techniques.
• Ability to move effectively around the boutique floor, stockroom and offsite locations.
• Ability to perform prolonged standing, twisting, stooping, kneeling, squatting and bending, and to follow OSHA-approved ladder safety.

Skills

Experience

Multiple years of retail store experience, including front- and back-of-house experience preferred.

Compensation

The base compensation for this position is up to USD 20 per hour.

Culture

Frette’s workplace culture is rooted in its Italian heritage and expertise in luxury linens, placing craftsmanship, attention to detail and refined design at the heart of its professional identity. Its presence in both private homes and prestigious hotels gives the working environment a distinctive focus on product knowledge, attentive service and an understanding of discerning international clients.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.