Frette Seasonal Support Associate

About Frette

Founded in 1860, Frette is an Italian luxury house renowned for exceptional linens, refined textiles and a longstanding presence in prestigious hotels and private residences worldwide. Its identity rests on craftsmanship, sophisticated design and an exacting approach to quality, expressed through collections that elevate everyday rituals. As an employer, Frette brings together expertise across textile design, product development, retail, hospitality partnerships and corporate functions. The brand offers professionals a setting where heritage meets contemporary expectations of luxury, with attention to detail, product knowledge and thoughtful client service central to representing its distinctive vision of comfort and elegance.

Role & Responsibilities

• Oversee the stockroom and maintain the boutique’s upkeep, supporting both back-of-house and front-of-house operations as needed.
• Manage inventory control, including cycle counts, communicating adjustments and discrepancies, monitoring negative on-hand inventory, preparing reports, and informing the store about new receipts, out-of-stocks, best sellers, and on-hand levels.
• Execute transfers, damage processing, fulfilments and holds, replenishment, shipping, and receiving to maintain inventory accuracy and product flow.
• Maximize storage capacity and effectiveness across the sales floor, back-of-house areas, and offsite storage locations.
• Partner with the Store Manager and Sales Specialists to prioritize customer sales and maintain appropriate inventory levels and organization.
• Ensure compliance with operational policies and procedures, including Loss Prevention, Inventory Control, Boutique Maintenance, Customer Capture, and POS requirements.
• Train staff in back-of-house procedures and communicate policy changes across the store team, including staff at other locations where required.
• Follow Frette packaging guidelines for outbound shipments and uphold company standards for charge sends, returns, exchanges, and related transactions.
• Contribute to company and personal sales goals by following Frette’s selling ceremonies and fostering client relationships.
• Capture client data in accordance with Frette’s CRM guidelines and conduct personal client outreach to build rapport, acquire clients, and support retention.
• Process in-person, phone, and email purchases; handle cash and credit payments; and count money.
• Contribute to daily morning meetings, following priorities set in advance by the Store Manager.
• Help maintain visual standards, including visual-merchandising rotations and daily bed changes.
• Assist with offsite activities, including home installations, bank drops, and tailor-related tasks.
• Maintain the stockroom, conduct stock checks, and ship products for transfers, customer-related needs, in-store fulfilments, and e-commerce fulfilments.
• Oversee timely, consistent facilities and maintenance work, including furniture repairs, daily and monthly store cleaning, feedback to housekeeping services, and repairs to walls, floors, and fixtures.
• Touch base daily with the Store Manager and team to outline priorities and align expectations.
• Partner with the Store Manager, Retail Coordinator, and Retail Director to manage and maintain annual budgets for store operating expenses, including packaging, supplies, cleaning, and maintenance.
• Perform key-holder opening and closing procedures and ensure the relevant checklist is completed and signed off by the opening or closing associate.
• Partner with IT on helpdesk inquiries.
• Carry out additional responsibilities as needed to meet business needs, as identified by the Store Manager and Corporate Business Partners.

Qualifications

• Multiple years of experience in a retail store environment, including front- and back-of-house experience preferred.
• Valid US driver’s license.
• Flexibility to work a retail schedule that includes evenings, weekends, and holidays.
• Consistently demonstrate competencies relevant to the position.
• Proficiency with retail operating systems, including shipping systems, POS, Microsoft Office, and Google Workspace.
• Detail-oriented, with strong organizational and follow-up skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Self-motivated, with the ability to work independently and as part of a team.
• Positive attitude that contributes to a positive team environment.
• Team-oriented and self-driven, with an entrepreneurial spirit.
• Ability to build and maintain effective working relationships with team members and willingness to set and maintain high performance standards.
• Ability to travel as needed to offsite storage locations within a 15-mile radius.
• Willingness to work in positive partnership with the Corporate team and other store teams.
• Professional written and verbal communication skills.
• Ability to lift and mobilize small to medium items weighing up to 50 lbs. using appropriate equipment and techniques.
• Ability to maneuver effectively around the boutique floor, stockroom, and offsite locations.
• Ability to stand for prolonged periods and perform twisting, stooping, kneeling, squatting, and bending; ability to follow OSHA-approved ladder safety.

Skills

Experience

Multiple years in a retail store environment; front- and back-of-house experience preferred.

Compensation

The base compensation for this position is up to USD 20 per hour.

Culture

Frette’s workplace culture is rooted in its Italian heritage and expertise in luxury linens, placing craftsmanship, attention to detail and refined design at the heart of its professional identity. Its presence in both private homes and prestigious hotels gives the working environment a distinctive focus on product knowledge, attentive service and an understanding of discerning international clients.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.