Frette Seasonal Retail Support Associate

About Frette

Founded in 1860, Frette is an Italian luxury house renowned for exceptional linens, refined textiles and a longstanding presence in prestigious hotels and private residences worldwide. Its identity rests on craftsmanship, sophisticated design and an exacting approach to quality, expressed through collections that elevate everyday rituals. As an employer, Frette brings together expertise across textile design, product development, retail, hospitality partnerships and corporate functions. The brand offers professionals a setting where heritage meets contemporary expectations of luxury, with attention to detail, product knowledge and thoughtful client service central to representing its distinctive vision of comfort and elegance.

Role & Responsibilities

• Oversee the stockroom and maintain the boutique, flexing between back-of-house and front-of-house support as required.
• Own inventory control, including cycle counts, communicating adjustments and discrepancies, monitoring negative on-hand balances, reviewing reports, and informing the store about new receipts, out-of-stock items, best sellers, and on-hand levels.
• Execute transfers, damage processing, fulfilments and holds, replenishment, shipping, and receiving to maintain inventory accuracy and product flow.
• Maximise storage capacity and effectiveness for products across the sales floor, back of house, and offsite storage locations.
• Partner with the Store Manager and Sales Specialists to prioritise customer sales and maintain appropriate inventory levels and organisation.
• Ensure compliance with operational policies and procedures, including Loss Prevention, Inventory Control, Boutique Maintenance, Customer Capture, and POS.
• Train staff in back-of-house procedures and communicate policy changes across the store team, including staff at other locations when needed.
• Follow Frette packaging guidelines for shipments and maintain consistent standards for charge sends, returns, exchanges, and other customer transactions.
• Contribute to company and personal sales goals by upholding Frette’s selling ceremonies and fostering client relationships.
• Capture client data in line with Frette’s CRM guidelines and conduct personalised client outreach to build rapport, acquire clients, and retain relationships.
• Process sales and register transactions, including in-person, phone, and email purchases; handle cash and credit payments and count money.
• Participate in daily morning meetings with the store team, following priorities set in advance by the Store Manager.
• Help maintain visual standards, including visual merchandising rotations and daily bed changes.
• Assist with offsite activities such as home installations, bank drops, and tailor visits.
• Maintain the stockroom, conduct stock checks, and ship products for transfers, customer-related needs, and in-store and e-commerce fulfilments.
• Oversee facilities and maintenance promptly and consistently, including furniture repairs, daily and monthly store cleaning, providing daily feedback to housekeeping services, and repairs to walls, floors, and fixtures.
• Check in daily with the Store Manager and team to set priorities and align expectations.
• Partner with the Store Manager, Retail Coordinator, and Retail Director to manage and maintain the store’s annual operating expense budgets for packaging, supplies, cleaning, and maintenance.
• Perform key-holder opening and closing procedures and ensure the relevant checklist is completed and signed off by the opening or closing associate.
• Partner with IT on helpdesk enquiries.
• Undertake additional responsibilities as required by business needs and identified by the Store Manager and Corporate Business Partners.

Qualifications

• Retail store experience, including front- and back-of-house work, is preferred.
• A valid US driver’s license is required.
• Ability to travel as needed to offsite storage locations within a 15-mile radius is required.
• Flexibility to work a retail schedule including evenings, weekends, and holidays.
• Must possess and consistently demonstrate the competencies required for the position.
• Proficiency with retail operating systems, including shipping systems, POS, Microsoft Office, and Google Workspace.
• Detail-oriented, with strong organisational and follow-up skills.
• Ability to multitask and stay organised in a fast-paced environment.
• Self-motivated, with the ability to work independently and as part of a team.
• Positive attitude that contributes to a constructive team environment.
• Team-oriented and self-driven, with an entrepreneurial spirit.
• Ability to build and maintain effective working relationships with team members and a willingness to set and uphold high performance standards.
• Willingness to partner positively with the Corporate team and other store teams.
• Professional written and verbal communication skills.
• Ability to lift and move small to medium items weighing up to 50 lbs using appropriate equipment and techniques.
• Ability to manoeuvre effectively around the boutique floor, stockroom, and offsite locations.
• Ability to stand for prolonged periods and perform twisting, stooping, kneeling, squatting, and bending, and to follow OSHA-approved ladder safety.

Skills

Experience

Retail store experience, including front- and back-of-house work, is preferred; no duration specified.

Compensation

The base compensation for this position ranges from USD 17 to USD 20 per hour.

Culture

Frette’s workplace culture is rooted in its Italian heritage and expertise in luxury linens, placing craftsmanship, attention to detail and refined design at the heart of its professional identity. Its presence in both private homes and prestigious hotels gives the working environment a distinctive focus on product knowledge, attentive service and an understanding of discerning international clients.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.