- Location
- 180 El Camino Real (View map)Palo Alto, CA 94304USA
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- Up to $28/hour
- Department
- Retail & Boutique Operations
- Industry
- Luxury Furniture & Homewares
- Posted
- Sep 30, 2026
About Frette
Founded in 1860, Frette is an Italian luxury house renowned for exceptional linens, refined textiles and a longstanding presence in prestigious hotels and private residences worldwide. Its identity rests on craftsmanship, sophisticated design and an exacting approach to quality, expressed through collections that elevate everyday rituals. As an employer, Frette brings together expertise across textile design, product development, retail, hospitality partnerships and corporate functions. The brand offers professionals a setting where heritage meets contemporary expectations of luxury, with attention to detail, product knowledge and thoughtful client service central to representing its distinctive vision of comfort and elegance.
Frette seeks a Sales Specialist to join its boutique at Stanford Shopping Center in Palo Alto, representing one of the world's most respected heritage brands in luxury linens and home furnishings. The role focuses on building trusted advisory relationships with discerning clientele—including entrepreneurs, designers, architects, real estate professionals, and hospitality partners—while driving individual sales goals through excellence in client service and CRM-driven engagement. This position offers opportunities to develop expertise in luxury design, master white glove service delivery, and establish a personal book of business within an affluent, design-conscious market.
Role & Responsibilities
- Meet and exceed individual KPI sales targets by delivering exceptional client service and executing Frette's selling ceremonies
- Acquire and retain clients through CRM data capture, authentic outreach, and relationship-building across all communication channels (email, phone, WhatsApp, messaging)
- Execute all sales transactions—including in-person, phone, and email sales—with accurate cash handling, payment processing, and quote generation using branded templates
- Offer and coordinate white glove services including home consultations and installations to generate add-on sales and strengthen client relationships
- Execute daily operations including opening/closing procedures, receiving shipments, inventory management, visual merchandising rotations, and store cleanliness standards
- Participate in bi-annual inventory counts and maintain organized stockroom and receiving areas
- Handle client inquiries, concerns, and special requests with professionalism and courtesy, ensuring resolution aligned with brand standards
Qualifications
- Demonstrated experience in luxury retail, hospitality, or interior design environments
- Proficiency with retail POS systems, Microsoft Office, and Google Workspace
- Strong organizational and follow-up skills with ability to manage multiple competing priorities
- Detail-oriented approach to order processing, data capture, and client communications
- Ability to lift and mobilize items up to 40 lbs. using proper techniques and equipment
- Capability to work effectively in a retail environment requiring prolonged standing, bending, stooping, and safe ladder use
- Flexibility to work a retail schedule including evenings, weekends, and holidays
Skills
Experience
Experience within a luxury retail environment, hospitality, or interior design is preferred. Entry-level candidates with strong interpersonal skills and enthusiasm for luxury lifestyle design are encouraged to apply.
Education
High school diploma or equivalent required.
Workplace
This position is based in Palo Alto, California, USA, within easy reach of San Francisco.
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Compensation
The base compensation for this position is up to USD 28 per hour.
Benefits
Competitive hourly base pay up to $28 per hour; monthly individual commission opportunities; guaranteed commission during first three months; quarterly sales bonus opportunities; anniversary incentives and employee recognition programs; referral bonus program; full-time employment with consistent scheduling.
Culture
Frette’s workplace culture is rooted in its Italian heritage and expertise in luxury linens, placing craftsmanship, attention to detail and refined design at the heart of its professional identity. Its presence in both private homes and prestigious hotels gives the working environment a distinctive focus on product knowledge, attentive service and an understanding of discerning international clients.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Frette, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Luxury Sales Associate», «Style Consultant», «Retail Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.