Frette Sales Specialist

About Frette

Founded in 1860, Frette is an Italian luxury house renowned for exceptional linens, refined textiles and a longstanding presence in prestigious hotels and private residences worldwide. Its identity rests on craftsmanship, sophisticated design and an exacting approach to quality, expressed through collections that elevate everyday rituals. As an employer, Frette brings together expertise across textile design, product development, retail, hospitality partnerships and corporate functions. The brand offers professionals a setting where heritage meets contemporary expectations of luxury, with attention to detail, product knowledge and thoughtful client service central to representing its distinctive vision of comfort and elegance.

Role & Responsibilities

• Represent Frette’s brand identity in every client interaction, making each sale a personalized and memorable experience.
• Build authentic client relationships and develop a personal client portfolio that contributes to boutique growth.
• Provide expert sales consultations informed by product and design knowledge and an understanding of each client’s lifestyle.
• Meet and exceed sales targets and commercial KPIs through clienteling, retention, and sales development.
• Expand the client network through networking, local activities, and strategic relationships, building a qualified portfolio over time.
• Follow up consistently and use client insights to anticipate needs and commercial opportunities.
• Identify opportunities for upselling, cross-selling, and White Glove service.
• Share Frette’s history, craftsmanship, and heritage through storytelling, and deliver the Frette Selling Ceremony in a way that responds to each client’s needs.
• Provide holistic consultations combining product, design, and lifestyle, and gather client feedback to improve the client experience.
• Support daily boutique operations, including cash register transactions, quotations, returns, orders, and opening and closing procedures when required.
• Contribute to stock management and deliveries.
• Maintain visual merchandising standards and ensure the boutique is presented to the highest standards.

Qualifications

• Three years of experience in luxury retail, hospitality, or interior design preferred.
• Passion for luxury, design, and client service.
• Excellent interpersonal and communication skills.
• Strong results orientation and commercial awareness.
• Ability to work effectively as part of a team in a dynamic environment.
• Familiarity with POS systems, CRM platforms, Microsoft Office, and Google Workspace.

Skills

Experience

Three years in luxury retail, hospitality, or interior design preferred.

Compensation

The base compensation for this position is up to USD 25 per hour.

Benefits

Monthly individual commission opportunities; guaranteed commission during the first three months; quarterly sales bonus opportunities; anniversary incentives; employee recognition programs; referral bonus program; professional development opportunities; comprehensive benefits.

Culture

Frette’s workplace culture is rooted in its Italian heritage and expertise in luxury linens, placing craftsmanship, attention to detail and refined design at the heart of its professional identity. Its presence in both private homes and prestigious hotels gives the working environment a distinctive focus on product knowledge, attentive service and an understanding of discerning international clients.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.