Frette Sales Specialist

About Frette

Founded in 1860, Frette is an Italian luxury house renowned for exceptional linens, refined textiles and a longstanding presence in prestigious hotels and private residences worldwide. Its identity rests on craftsmanship, sophisticated design and an exacting approach to quality, expressed through collections that elevate everyday rituals. As an employer, Frette brings together expertise across textile design, product development, retail, hospitality partnerships and corporate functions. The brand offers professionals a setting where heritage meets contemporary expectations of luxury, with attention to detail, product knowledge and thoughtful client service central to representing its distinctive vision of comfort and elegance.

Role & Responsibilities

• Meet company and individual sales goals by following Frette’s selling ceremonies and fostering client relationships.
• Develop relationships with the luxury trade community in New York City.
• Achieve and exceed individual KPI goals by delivering the highest level of client service.
• Capture client data in accordance with Frette’s CRM guidelines and conduct personal outreach to build rapport and lasting relationships that support client acquisition and retention.
• Respond to client inquiries by email, phone, WhatsApp, and messaging.
• Process sales and register transactions, including purchases made in person, by phone, or by email; handle cash and credit payments; and count money.
• Prepare client quotes using Frette-branded templates and coordinate bespoke orders or alterations as needed.
• Deliver Frette’s white-glove services, including home consultations and installations, to drive add-on sales and strengthen client relationships.
• Represent the brand with pride, commitment, and passion, treating clients and colleagues professionally, courteously, and respectfully.
• Stay informed about marketing activations to maximize return on investment.
• Perform daily operational tasks, including keyholder opening and closing procedures, cash handling, charge sends, returns and exchanges, resolving client concerns, and completing and relaying required reports.
• Help process new shipments and keep receiving and back-stock areas clean and organized.
• Help maintain visual standards, including VM rotations, bed changes, and daily visual merchandising and cleanliness standards.
• Participate in biannual inventory.
• Coordinate with IT on helpdesk-related inquiries.
• Take on additional responsibilities as needed, as identified by the Store Manager and Corporate Business Partners.

Qualifications

• Experience in luxury retail, hospitality, or interior design is highly preferred.
• Flexibility to work a retail schedule that includes evenings, weekends, and holidays.
• Ability to travel within the New York City metropolitan area.
• Proficiency with retail operating systems, POS, Microsoft Office, and Google Workspace.
• Ability to lift and mobilize small to medium items weighing up to 40 lbs. using appropriate equipment and techniques.
• Ability to maneuver effectively around the boutique floor, stockroom, and offsite locations.
• Ability to meet the physical demands of prolonged standing, twisting, stooping, kneeling, squatting, and bending, and to follow OSHA-approved ladder safety.
• Detail-oriented, with strong organization and follow-up skills.
• Ability to manage competing priorities in a fast-paced environment.
• Positive attitude that contributes to a positive team environment.
• Team-oriented and self-driven, with an entrepreneurial spirit.
• Excellent time-management and problem-solving skills, with sound judgment in decision-making.
• Ability to build and maintain effective working relationships with team members and willingness to set and maintain high performance standards.

Skills

Experience

Experience in luxury retail, hospitality, or interior design is highly preferred; no number of years stated.

Compensation

The base compensation for this position is up to USD 25 per hour.

Benefits

Monthly individual commission opportunities; guaranteed commission during the first three months; quarterly sales bonus opportunities; anniversary incentives; employee recognition programs; referral bonus program; competitive compensation; comprehensive benefits; professional development opportunities.

Culture

Frette’s workplace culture is rooted in its Italian heritage and expertise in luxury linens, placing craftsmanship, attention to detail and refined design at the heart of its professional identity. Its presence in both private homes and prestigious hotels gives the working environment a distinctive focus on product knowledge, attentive service and an understanding of discerning international clients.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.