- Location
- 5085 Westheimer Road (View map)Houston, TX 77056USA
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Luxury Furniture & Homewares
- Posted
- Sep 30, 2026
About Frette
Founded in 1860, Frette is an Italian luxury house renowned for exceptional linens, refined textiles and a longstanding presence in prestigious hotels and private residences worldwide. Its identity rests on craftsmanship, sophisticated design and an exacting approach to quality, expressed through collections that elevate everyday rituals. As an employer, Frette brings together expertise across textile design, product development, retail, hospitality partnerships and corporate functions. The brand offers professionals a setting where heritage meets contemporary expectations of luxury, with attention to detail, product knowledge and thoughtful client service central to representing its distinctive vision of comfort and elegance.
Frette is seeking a Sales Specialist for its boutique in the Galleria, Houston, Texas. The Sales Specialist is responsible for maintaining exemplary customer service according to Frette standards, achieving individual sales goals through outstanding client service and demonstrating comprehensive product knowledge to effectively communicate the Frette brand. The role encompasses client acquisition and retention, CRM management, all-channel communication, sales transactions, bespoke services coordination, and daily store operations including opening and closing procedures, visual merchandising maintenance, and inventory participation.
Role & Responsibilities
- Meet company and personal sales goals by upholding Frette's selling ceremonies and fostering client relationships
- Drive and exceed individual KPI goals by ensuring the highest level of service to each client
- Capture client data as per Frette's CRM guidelines to complete authentic and personal client outreach for lasting relationships
- Handle client inquiries across all channels of communication including email, phone, WhatsApp, and messaging
- Process sales and register transactions including cash and credit payments
- Create quotes using Frette branded templates and coordinate bespoke orders and alterations
- Offer and execute Frette's white glove services including home consultations and installations
- Execute daily performance needs including key holder opening and closing procedures, cash handling, returns and exchanges, and reporting
- Participate in processing new shipments and maintaining the receiving and back stock area
- Maintain visual standards including VM rotations, bed changes, and daily cleanliness standards
- Participate in bi-annual inventory
- Liaise with IT on helpdesk-related inquiries
Qualifications
- Years of experience within a luxury retail environment, hospitality, or interior design preferred
- Proficiency with retail operating systems including POS, Microsoft Office, and Google Workspace
- Detail-oriented with strong organization and follow-up skills
- Ability to manage competing priorities in a fast-paced environment
- Excellent time management and problem-solving skills
- Ability to build and maintain effective working relationships with team members
- Willingness to set and maintain high standards of performance
- Ability to lift and mobilize small to medium items up to 40 lbs. while utilizing appropriate equipment and techniques
- Ability to maneuver effectively around the boutique floor, stock room, and offsite
- Capacity for prolonged standing, twisting, stooping, kneeling, squatting, and bending
Skills
Experience
Years of experience within a luxury retail environment, hospitality, or interior design is preferred.
Education
No specific educational requirements stated.
Culture
Frette’s workplace culture is rooted in its Italian heritage and expertise in luxury linens, placing craftsmanship, attention to detail and refined design at the heart of its professional identity. Its presence in both private homes and prestigious hotels gives the working environment a distinctive focus on product knowledge, attentive service and an understanding of discerning international clients.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Frette, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Retail Associate», «Client Advisor», «Luxury Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.