Frette Sales Specialist

About Frette

Founded in 1860, Frette is an Italian luxury house renowned for exceptional linens, refined textiles and a longstanding presence in prestigious hotels and private residences worldwide. Its identity rests on craftsmanship, sophisticated design and an exacting approach to quality, expressed through collections that elevate everyday rituals. As an employer, Frette brings together expertise across textile design, product development, retail, hospitality partnerships and corporate functions. The brand offers professionals a setting where heritage meets contemporary expectations of luxury, with attention to detail, product knowledge and thoughtful client service central to representing its distinctive vision of comfort and elegance.

Role & Responsibilities

• Deliver exemplary customer service in accordance with Frette standards and maintain strong product knowledge to communicate product qualities effectively.
• Meet company and individual sales goals by following Frette selling ceremonies and fostering client relationships; achieve and exceed individual KPI goals through outstanding service.
• Capture client data in accordance with Frette CRM guidelines and conduct personalised outreach to build rapport and support client acquisition and retention.
• Handle client enquiries by email, phone, WhatsApp and messaging.
• Process sales and register transactions, including purchases in person, by phone and by email; handle cash and credit payments and count money.
• Prepare client quotes using Frette-branded templates and coordinate bespoke orders or alterations as needed.
• Provide Frette white-glove services, including home consultations and installations, to generate add-on sales and strengthen client relationships.
• Represent the brand professionally and courteously, treating clients and colleagues with respect and contributing to a positive, productive team environment.
• Stay informed about marketing activations to maximise return on investment.
• Carry out daily operational requirements, including keyholder opening and closing procedures, cash handling, charge sends, returns and exchanges, resolving client concerns, and completing and relaying required reports.
• Help process new shipments and maintain clean, organised receiving and back-stock areas.
• Maintain visual standards, including visual merchandising rotations, bed changes, and daily presentation and cleanliness standards.
• Participate in the twice-yearly inventory.
• Liaise with IT on helpdesk enquiries.
• Take on additional responsibilities as required by business needs and identified by the Store Manager and Corporate Business Partners.
• Consistently uphold brand and operating standards and contribute to the elevated selling ceremony.
• Lift and move items weighing up to 40 lbs using appropriate equipment and techniques; manoeuvre around the boutique floor, stockroom and offsite locations.
• Meet the physical demands of prolonged standing, twisting, stooping, kneeling, squatting and bending, and follow OSHA-approved ladder safety.

Qualifications

• Multiple years of experience in luxury retail, hospitality or interior design is highly preferred.
• Flexibility to work a retail schedule, including evenings, weekends and holidays.
• Proficiency with retail operating systems, POS, Microsoft Office and Google Workspace.
• Detail-oriented, with strong organisational and follow-up skills.
• Ability to manage competing priorities in a fast-paced environment.
• Positive attitude that contributes to a positive team environment.
• Team-oriented and self-driven, with an entrepreneurial spirit.
• Excellent time-management and problem-solving skills, with sound judgement in decision-making.
• Ability to build and maintain effective working relationships with team members and willingness to set and maintain high performance standards.
• Ability to lift and move small to medium items weighing up to 40 lbs using appropriate equipment and techniques.
• Ability to manoeuvre effectively around the boutique floor, stockroom and offsite locations.
• Ability to meet physical requirements including prolonged standing, twisting, stooping, kneeling, squatting and bending, and OSHA-approved ladder safety.

Skills

Experience

Multiple years of experience in luxury retail, hospitality or interior design is highly preferred.

Compensation

The base compensation for this position is up to USD 25 per hour.

Benefits

Monthly individual commission opportunities; guaranteed commission during the first three months; quarterly sales bonus opportunities; anniversary incentives and employee recognition programs; referral bonus program; medical, dental and vision coverage; short-term disability insurance; gym reimbursement; company-paid life insurance and long-term disability insurance; Employee Assistance Program (EAP); wellness programs and resources; paid time off and paid holidays; leave-of-absence programs with salary continuation; 401(k) plan with company match. Benefits are available from the first day of the month following 60 days of employment.

Culture

Frette’s workplace culture is rooted in its Italian heritage and expertise in luxury linens, placing craftsmanship, attention to detail and refined design at the heart of its professional identity. Its presence in both private homes and prestigious hotels gives the working environment a distinctive focus on product knowledge, attentive service and an understanding of discerning international clients.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.