Frette Sales Specialist

About Frette

Founded in 1860, Frette is an Italian luxury house renowned for exceptional linens, refined textiles and a longstanding presence in prestigious hotels and private residences worldwide. Its identity rests on craftsmanship, sophisticated design and an exacting approach to quality, expressed through collections that elevate everyday rituals. As an employer, Frette brings together expertise across textile design, product development, retail, hospitality partnerships and corporate functions. The brand offers professionals a setting where heritage meets contemporary expectations of luxury, with attention to detail, product knowledge and thoughtful client service central to representing its distinctive vision of comfort and elegance.

Role & Responsibilities

• Meet company and individual sales goals by following Frette’s selling ceremonies and fostering client relationships.
• Achieve and exceed individual KPI goals by delivering the highest level of client service.
• Capture client data in accordance with Frette’s CRM guidelines and conduct personal outreach to build rapport and lasting relationships that support client acquisition and retention.
• Respond to client inquiries by email, phone, WhatsApp, and messaging.
• Process sales and register transactions, including in-person, telephone, and email purchases; accept cash and credit payments; and count money.
• Prepare client quotes using Frette-branded templates and coordinate bespoke orders or alterations as needed.
• Provide Frette’s white-glove services, including home consultations and installations, to develop add-on sales and client relationships.
• Represent the brand with pride, commitment, and professionalism, treating clients and colleagues courteously and respectfully.
• Stay informed about marketing activations to maximize return on investment.
• Carry out daily operational tasks, including key-holder opening and closing procedures, cash handling, charge sends, returns and exchanges, resolving client concerns, and completing and relaying required reports.
• Help process new shipments and maintain clean, organized receiving and back-stock areas.
• Help maintain visual standards, including visual merchandising rotations, bed changes, and daily visual merchandising and cleanliness standards.
• Participate in biannual inventory.
• Partner with IT to address helpdesk inquiries.
• Take on additional responsibilities as needed, as identified by the Store Manager and Corporate Business Partners.
• Contribute to a positive, professional, and productive team environment; uphold brand and operating standards and deliver elevated service through product knowledge and commitment to the selling ceremony.

Qualifications

• Multiple years of experience in luxury retail, hospitality, or interior design is highly preferred.
• Flexibility to work a retail schedule that includes evenings, weekends, and holidays.
• Proficiency with retail operating systems, POS, Microsoft Office, and Google Workspace.
• Detail-oriented, with strong organization and follow-up skills.
• Ability to manage competing priorities in a fast-paced environment.
• Positive attitude and contribution to a positive team environment.
• Team-oriented, self-driven, and entrepreneurial.
• Excellent time management and problem-solving skills, with sound judgment in decision-making.
• Ability to build and maintain effective working relationships with team members and willingness to set and maintain high performance standards.
• Ability to lift and mobilize items weighing up to 40 lbs using appropriate equipment and techniques.
• Ability to move effectively around the boutique floor, stockroom, and offsite locations.
• Ability to stand for extended periods and to twist, stoop, kneel, squat, bend, and use ladders in accordance with OSHA-approved safety practices.

Skills

Experience

Multiple years of experience in luxury retail, hospitality, or interior design is highly preferred.

Compensation

The base compensation for this position is up to USD 25 per hour.

Benefits

Monthly individual commission opportunities; guaranteed commission during the first three months; quarterly sales bonus opportunities; anniversary incentives; employee recognition programs; referral bonus program; medical, dental, and vision coverage; short-term disability insurance; gym reimbursement; company-paid life insurance and long-term disability insurance; Employee Assistance Program (EAP); wellness programs and resources; paid time off and paid holidays; leave of absence programs with salary continuation; and a 401(k) plan with company match. Benefits become available on the first day of the month following 60 days of employment.

Culture

Frette’s workplace culture is rooted in its Italian heritage and expertise in luxury linens, placing craftsmanship, attention to detail and refined design at the heart of its professional identity. Its presence in both private homes and prestigious hotels gives the working environment a distinctive focus on product knowledge, attentive service and an understanding of discerning international clients.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.