Frette Sales Specialist

About Frette

Founded in 1860, Frette is an Italian luxury house renowned for exceptional linens, refined textiles and a longstanding presence in prestigious hotels and private residences worldwide. Its identity rests on craftsmanship, sophisticated design and an exacting approach to quality, expressed through collections that elevate everyday rituals. As an employer, Frette brings together expertise across textile design, product development, retail, hospitality partnerships and corporate functions. The brand offers professionals a setting where heritage meets contemporary expectations of luxury, with attention to detail, product knowledge and thoughtful client service central to representing its distinctive vision of comfort and elegance.

Role & Responsibilities

• Meet company and personal sales goals by upholding Frette's selling ceremonies and fostering client relationships
• Drive and exceed individual KPI goals by ensuring the highest level of service to each client
• Capture client data according to Frette's CRM guidelines to complete authentic and personal client outreach and generate lasting relationships
• Maintain a strong field presence by spending time outside the store identifying opportunities, meeting with potential partners and customers, and generating local community engagement
• Handle client inquiries across all channels of communication including email, phone, WhatsApp, and messaging
• Perform various sales and register transactions including ringing purchases via in-person, phone, or email channels, processing cash or credit payments, and counting money
• Create quotes using Frette branded templates for clients and coordinate bespoke customizations or alterations as needed
• Offer and execute Frette's white glove services, including home consultations and installations, to build add-on sales and strengthen client relations
• Demonstrate pride, commitment, and passion for the brand and clients, treating all parties professionally, courteously, and respectfully
• Maintain awareness of all marketing activations to maximize ROI
• Execute daily performance needs including key holder opening and closing store procedures, cash handling, charge sends, returns and exchanges, and resolving client concerns
• Participate in processing new shipments and maintaining the receiving and back stock area in clean, organized condition
• Participate in maintaining visual standards including VM rotations, bed changes, and daily visual merchandising and cleanliness standards
• Participate in bi-annual inventory cycles
• Liaise and partner with IT on helpdesk-related inquiries

Qualifications

• Experience within a luxury retail environment, hospitality, or interior design
• Flexibility to work a retail schedule including evenings, weekends, and holidays
• Proficiency with retail operating systems including POS, Microsoft Office, and Google Workspace
• Detail-oriented with strong organization and follow-up skills
• Ability to manage competing priorities in a fast-paced environment
• Positive attitude that contributes to a collaborative team environment
• Team-oriented but also self-driven with an entrepreneurial spirit
• Excellent time management and problem-solving skills with ability to use good judgment when making decisions
• Ability to build and maintain effective working relationships with team members
• Willingness to set and maintain high standards of performance
• Ability to lift and mobilize small to medium items up to 40 lbs. while utilizing appropriate equipment and techniques
• Ability to maneuver effectively around the boutique floor, stock room, and offsite locations
• Ability to sustain prolonged standing, twisting, stooping, kneeling, squatting, bending and comply with OSHA-approved ladder safety

Skills

Experience

Experience within a luxury retail environment, hospitality, or interior design is preferred. The ideal candidate demonstrates proficiency with retail operating systems and possesses a proven track record of meeting sales goals while delivering exceptional customer service in a fast-paced luxury setting.

Education

High school diploma or equivalent preferred.

Culture

Frette’s workplace culture is rooted in its Italian heritage and expertise in luxury linens, placing craftsmanship, attention to detail and refined design at the heart of its professional identity. Its presence in both private homes and prestigious hotels gives the working environment a distinctive focus on product knowledge, attentive service and an understanding of discerning international clients.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.