Frette Sales Assistant

About Frette

Founded in 1860, Frette is an Italian luxury house renowned for exceptional linens, refined textiles and a longstanding presence in prestigious hotels and private residences worldwide. Its identity rests on craftsmanship, sophisticated design and an exacting approach to quality, expressed through collections that elevate everyday rituals. As an employer, Frette brings together expertise across textile design, product development, retail, hospitality partnerships and corporate functions. The brand offers professionals a setting where heritage meets contemporary expectations of luxury, with attention to detail, product knowledge and thoughtful client service central to representing its distinctive vision of comfort and elegance.

Role & Responsibilities

• Welcome clients and deliver an attentive, personalized sales experience consistent with the Frette Ceremonial.
• Understand clients’ needs and recommend products and solutions that address them.
• Meet sales targets by developing upselling and cross-selling opportunities.
• Present Frette products, design and brand world through engaging storytelling.
• Build and maintain strong client relationships through regular CRM updates and communications aligned with company guidelines.
• Use the CRM actively to leverage client information and support sales, follow-up and loyalty-building activities.
• Manage client enquiries across email, telephone and WhatsApp, ensuring effective follow-up on related opportunities and transactions.
• Prepare tailored quotations using Frette templates and collaborate with other business functions to meet client needs.
• Build client loyalty through consistent, high-quality service.
• Represent Frette’s DNA in every client interaction, highlighting the history, craftsmanship and quality of its products.
• Help maintain visual merchandising standards and store presentation.
• Gather feedback and contribute to improving the client experience.
• Handle cash operations, including opening, closing and invoicing.
• Manage stockroom operations, including inventory, stock levels, receipt, movement and organization of merchandise in the store.
• Manage shipments for orders within and outside the EU, ensuring correct preparation and documentation.
• Help maintain order and organization in the sales and back-office areas.

Qualifications

• Previous retail experience in luxury, premium or fashion environments.
• Excellent interpersonal and communication skills, with a customer- and results-oriented approach.
• Accuracy, reliability and attention to detail.
• Good command of Italian and English.
• Familiarity with POS systems and Microsoft Office / Google Workspace is a plus.

Skills

Experience

Previous retail experience in luxury, premium or fashion environments.

Benefits

€7 daily meal vouchers and individual and team-based incentives.

Culture

Frette’s workplace culture is rooted in its Italian heritage and expertise in luxury linens, placing craftsmanship, attention to detail and refined design at the heart of its professional identity. Its presence in both private homes and prestigious hotels gives the working environment a distinctive focus on product knowledge, attentive service and an understanding of discerning international clients.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.