Frette Sales Assistant

About Frette

Founded in 1860, Frette is an Italian luxury house renowned for exceptional linens, refined textiles and a longstanding presence in prestigious hotels and private residences worldwide. Its identity rests on craftsmanship, sophisticated design and an exacting approach to quality, expressed through collections that elevate everyday rituals. As an employer, Frette brings together expertise across textile design, product development, retail, hospitality partnerships and corporate functions. The brand offers professionals a setting where heritage meets contemporary expectations of luxury, with attention to detail, product knowledge and thoughtful client service central to representing its distinctive vision of comfort and elegance.

Role & Responsibilities

• Oversee the stockroom and maintain the boutique, flexing between back-of-house and front-of-house support as needed.
• Own inventory control, including cycle counts; communicate adjustments, discrepancies, negative on-hand quantities and reports; inform the store about new receipts, out-of-stock items and best sellers; and maintain appropriate on-hand levels.
• Execute transfers, damage processing, fulfilments and holds, replenishment, shipping and receiving to maintain inventory accuracy and product flow.
• Maximise storage capacity and effectiveness across the sales floor, back of house and offsite storage locations.
• Partner with the Store Manager and Sales Specialists to prioritise customer sales and maintain appropriate inventory levels and organisation.
• Ensure compliance with operational policies and procedures, including Loss Prevention, Inventory Control, Boutique Maintenance, Customer Capture and POS.
• Train staff in back-of-house procedures and communicate policy changes across the store team, including staff at other locations when needed.
• Follow Frette packaging guidelines for outbound shipments and maintain consistent standards for charge sends, returns, exchanges and related transactions.
• Work toward company and personal sales goals by following Frette's selling ceremonies and fostering client relationships.
• Capture client data according to Frette's CRM guidelines and conduct personalised client outreach to build rapport, acquire clients and support retention.
• Perform sales and register transactions, including processing in-person, phone and email purchases, handling cash and credit payments, and counting money.
• Contribute to daily morning meetings, with the day's focus set in advance by the Store Manager.
• Help maintain visual standards, including visual merchandising rotations and daily bed changes.
• Support offsite activities, including home installations, bank drops and tailor-related tasks.
• Maintain the stockroom, conduct stock checks and ship products for transfers, customer needs, in-store fulfilments and e-commerce fulfilments.
• Oversee facilities and maintenance promptly and consistently, including furniture repairs, daily and monthly store cleaning, feedback to housekeeping services, and repairs to walls, floors and fixtures.
• Touch base daily with the Store Manager and team to set priorities and align expectations.
• Partner with the Store Manager, Retail Coordinator and Retail Director to manage and maintain annual budgets for store operating expenses, including packaging, supplies, cleaning and maintenance.
• Perform key-holder opening and closing procedures and ensure the relevant checklist is completed and signed off by the associate on duty.
• Partner with IT on help-desk inquiries.
• Take on additional responsibilities as required by business needs and identified by the Store Manager and Corporate Business Partners.

Qualifications

• Multiple years of retail store experience, including front- and back-of-house experience, preferred.
• Availability to work a retail schedule that includes evenings, weekends and holidays.
• Ability to demonstrate the competencies required for the position.
• Proficiency with retail operating systems, including shipping systems, POS, Microsoft Office and Google Workspace.
• Detail-oriented, with strong organisation and follow-up skills.
• Ability to multitask and stay organised in a fast-paced environment.
• Self-motivated, with the ability to work independently and as part of a team.
• Positive attitude that contributes to a positive team environment.
• Team-oriented and self-driven, with an entrepreneurial spirit.
• Ability to build and maintain effective working relationships with team members and a willingness to set and uphold high performance standards.
• Ability to travel as needed to offsite storage locations within a 15-mile radius.
• Willingness to work positively with the Corporate team and other store teams.
• Professional written and verbal communication skills.
• Ability to lift and move small to medium items weighing up to 50 lbs. using appropriate equipment and techniques.
• Ability to move effectively around the boutique floor, stockroom and offsite locations.
• Ability to stand for prolonged periods and perform twisting, stooping, kneeling, squatting and bending, and to follow OSHA-approved ladder safety.

Skills

Experience

Multiple years of retail store experience, including front- and back-of-house experience, preferred.

Culture

Frette’s workplace culture is rooted in its Italian heritage and expertise in luxury linens, placing craftsmanship, attention to detail and refined design at the heart of its professional identity. Its presence in both private homes and prestigious hotels gives the working environment a distinctive focus on product knowledge, attentive service and an understanding of discerning international clients.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.