Frette Sales Assistant

About Frette

Founded in 1860, Frette is an Italian luxury house renowned for exceptional linens, refined textiles and a longstanding presence in prestigious hotels and private residences worldwide. Its identity rests on craftsmanship, sophisticated design and an exacting approach to quality, expressed through collections that elevate everyday rituals. As an employer, Frette brings together expertise across textile design, product development, retail, hospitality partnerships and corporate functions. The brand offers professionals a setting where heritage meets contemporary expectations of luxury, with attention to detail, product knowledge and thoughtful client service central to representing its distinctive vision of comfort and elegance.

Role & Responsibilities

• Oversee the stockroom and maintain the store, flexing between back-of-house and front-of-house support as needed.
• Own inventory control, including cycle counts; communicate adjustments, discrepancies, negative on-hand quantities, reports, new receipts, out-of-stock items and best-seller inventory levels.
• Execute transfers, damage processing, fulfilments and holds, replenishment, shipping and receiving to maintain inventory accuracy and product flow.
• Maximize storage capacity and effectiveness across the sales floor, back of house and offsite storage locations.
• Partner with the Store Manager and Sales Specialists to prioritize customer sales and maintain appropriate inventory levels and organization.
• Ensure compliance with operational policies and procedures, including Loss Prevention, Inventory Control, Boutique Maintenance, Customer Capture and POS.
• Train staff in back-of-house procedures and communicate policy changes across the store team, including staff at other locations when needed.
• Follow Frette packaging guidelines for shipments and maintain consistent standards for charge sends, returns, exchanges and other transactions that support a positive customer experience.
• Meet company and personal sales goals by following Frette selling ceremonies and fostering client relationships.
• Capture client data in accordance with Frette CRM guidelines and conduct personal outreach to build rapport and support client acquisition and retention.
• Process sales and register transactions in person, by phone and by email; handle cash and credit payments and count money.
• Contribute to daily morning meetings, with the Store Manager setting the day's focus in advance.
• Help maintain visual standards, including visual merchandising rotations and daily bed changes.
• Assist with offsite activities, including home installations, bank drops and tailor-related tasks.
• Maintain the stockroom, conduct stock checks and ship products for transfers, customer orders, in-store fulfilments and e-commerce fulfilments.
• Oversee facilities and maintenance, including furniture repairs, daily and monthly store cleaning, feedback to housekeeping services, and repairs to walls, floors and fixtures.
• Align priorities and expectations with the Store Manager and team through daily check-ins.
• Partner with the Store Manager, Retail Coordinator and Retail Director to manage and maintain annual budgets for store operating expenses, including packaging, supplies, cleaning and maintenance.
• Perform keyholder opening and closing procedures and ensure the relevant checklist is completed and signed off by the associate responsible.
• Partner with IT on helpdesk inquiries.
• Take on additional responsibilities as business needs require, as identified by the Store Manager and Corporate Business Partners.

Qualifications

• Multiple years of experience in a retail store environment, including front and back of house, preferred.
• Flexibility to work a retail schedule that includes evenings, weekends and holidays.
• Possess and consistently demonstrate the competencies required for the position.
• Proficiency with retail operating systems, including shipping systems, POS, Microsoft Office and Google Workspace.
• Detail-oriented, with strong organization and follow-up skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Self-motivated, able to work independently and collaboratively, and contributes a positive attitude to the team.
• Team-oriented and self-driven, with an entrepreneurial spirit.
• Ability to build and maintain effective working relationships with team members and willingness to set and maintain high performance standards.
• Ability to travel as needed to offsite storage locations within a 15-mile radius.
• Willingness to partner positively with the Corporate team and other store teams.
• Professional written and verbal communication skills.
• Ability to lift and mobilize small to medium items weighing up to 50 lbs using appropriate equipment and techniques.
• Ability to maneuver effectively around the boutique floor, stockroom and offsite locations.
• Ability to stand for prolonged periods and perform twisting, stooping, kneeling, squatting and bending, and to use ladders in accordance with OSHA-approved safety practices.

Skills

Experience

Multiple years of retail store experience, including front and back of house, preferred.

Culture

Frette’s workplace culture is rooted in its Italian heritage and expertise in luxury linens, placing craftsmanship, attention to detail and refined design at the heart of its professional identity. Its presence in both private homes and prestigious hotels gives the working environment a distinctive focus on product knowledge, attentive service and an understanding of discerning international clients.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.