Frette Sales Advisor

About Frette

Founded in 1860, Frette is an Italian luxury house renowned for exceptional linens, refined textiles and a longstanding presence in prestigious hotels and private residences worldwide. Its identity rests on craftsmanship, sophisticated design and an exacting approach to quality, expressed through collections that elevate everyday rituals. As an employer, Frette brings together expertise across textile design, product development, retail, hospitality partnerships and corporate functions. The brand offers professionals a setting where heritage meets contemporary expectations of luxury, with attention to detail, product knowledge and thoughtful client service central to representing its distinctive vision of comfort and elegance.

Role & Responsibilities

• Meet company and individual sales goals by following Frette’s selling ceremonies and fostering client relationships.
• Achieve and exceed individual KPI goals by delivering the highest level of client service.
• Capture client data in accordance with Frette’s CRM guidelines and conduct personal client outreach to build rapport and support client acquisition and retention.
• Respond to client inquiries by email, phone, WhatsApp, messaging and other communication channels.
• Process sales and register transactions, including in-person, phone and email purchases; handle cash and credit payments; and count money.
• Prepare client quotes using Frette-branded templates and coordinate bespoke orders or alterations as needed.
• Provide Frette’s white-glove services, including home consultations and installations, to generate add-on sales and strengthen client relationships.
• Represent the brand with pride, commitment and passion, treating clients and colleagues professionally, courteously and respectfully.
• Stay informed about marketing activations to maximize return on investment.
• Carry out daily operating tasks, including keyholder opening and closing procedures, cash handling, charge sends, returns and exchanges, resolving client concerns, and completing and relaying required reports.
• Help process new shipments and maintain a clean, organized receiving and back-stock area.
• Help maintain visual standards, including VM rotations, bed changes, daily visual presentation and cleanliness.
• Participate in biannual inventory.
• Coordinate with IT on helpdesk-related inquiries.
• Undertake additional responsibilities as business needs require, as identified by the Store Manager and Corporate Business Partners.
• Contribute to a positive, professional and productive team environment, uphold brand and operating standards, and support elevated selling ceremonies.
• Lift and move small to medium items weighing up to 40 lbs. using appropriate equipment and techniques.
• Move effectively around the boutique floor, stockroom and offsite locations.
• Meet the role’s physical demands, including prolonged standing, twisting, stooping, kneeling, squatting and bending, and follow OSHA-approved ladder safety.

Qualifications

• Experience in luxury retail, hospitality or interior design is highly preferred; no number of years is stated.
• Flexibility to work a retail schedule that includes evenings, weekends and holidays.
• Proficiency with retail operating systems, POS, Microsoft Office and Google Workspace.
• Detail-oriented, with strong organization and follow-up skills.
• Ability to manage competing priorities in a fast-paced environment.
• Positive attitude that contributes to a positive team environment.
• Team-oriented and self-driven, with an entrepreneurial spirit.
• Excellent time-management and problem-solving skills, with sound judgment in decision-making.
• Ability to build and maintain effective working relationships with team members and willingness to set and maintain high performance standards.
• Ability to lift and move small to medium items weighing up to 40 lbs. using appropriate equipment and techniques.
• Ability to move effectively around the boutique floor, stockroom and offsite locations.
• Ability to meet physical demands including prolonged standing, twisting, stooping, kneeling, squatting and bending, and follow OSHA-approved ladder safety.

Skills

Culture

Frette’s workplace culture is rooted in its Italian heritage and expertise in luxury linens, placing craftsmanship, attention to detail and refined design at the heart of its professional identity. Its presence in both private homes and prestigious hotels gives the working environment a distinctive focus on product knowledge, attentive service and an understanding of discerning international clients.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.