Frette Retail Support Associate

About Frette

Founded in 1860, Frette is an Italian luxury house renowned for exceptional linens, refined textiles and a longstanding presence in prestigious hotels and private residences worldwide. Its identity rests on craftsmanship, sophisticated design and an exacting approach to quality, expressed through collections that elevate everyday rituals. As an employer, Frette brings together expertise across textile design, product development, retail, hospitality partnerships and corporate functions. The brand offers professionals a setting where heritage meets contemporary expectations of luxury, with attention to detail, product knowledge and thoughtful client service central to representing its distinctive vision of comfort and elegance.

Role & Responsibilities

• Own inventory control, including cycle counts; communicate adjustments, discrepancies, negative on-hand quantities and reports; and inform the store of new receipts, out-of-stocks and best sellers.
• Execute transfers, damage processing, fulfilments, holds, replenishment, shipping and receiving to maintain inventory accuracy and optimal product flow.
• Maximize the use and effectiveness of storage capacity across the sales floor, back of house and offsite storage locations.
• Partner with the Store Manager and Sales Specialists to prioritize customer sales and maintain appropriate inventory levels and organization.
• Ensure compliance with operational policies and procedures, including Loss Prevention, Inventory Control, Boutique Maintenance, Customer Capture and POS.
• Train staff in back-of-house procedures and communicate policy changes across the store team, including staff at other locations when needed.
• Participate in the biannual inventory before the store opens.
• Follow Frette packaging guidelines for shipments and maintain consistent standards for charge sends, returns, exchanges and other transactions that support a positive customer experience.
• Provide sales-floor coverage when needed, support Sales Specialists and help ensure customer-service standards are met.
• Contribute to daily morning meetings, with the Store Manager setting the focus in advance.
• Help maintain visual standards, including visual merchandising rotations and daily bed changes.
• Assist with offsite activities, including home installations, bank drops, tailor and dry-cleaner visits.
• Maintain the stockroom, conduct stock checks and ship products for transfers, customer requests, in-store fulfilments and e-commerce fulfilments.
• Oversee facilities and maintenance promptly and consistently, including furniture repairs, daily and monthly store cleaning, feedback to housekeeping services on work quality, and repairs to walls, floors and fixtures.
• Check in daily with the Store Manager and team to outline priorities and align expectations.
• Partner with the Store Manager and Corporate Retail Team—including the Retail Coordinator, Director of Retail and Area Manager—to manage and maintain the annual budget for store operating expenses such as packaging, supplies, cleaning and maintenance.
• Act as a key holder, perform store opening and closing procedures, and ensure the relevant checklist is completed and signed by the associate opening or closing the store.
• Partner with IT on helpdesk inquiries.
• Take on additional responsibilities as required by business needs and identified by the Store Manager and Corporate Business Partners.

Qualifications

• Retail store experience, including back-of-house support, is preferred.
• Flexibility to work a retail schedule that includes evenings, weekends and holidays.
• Consistently demonstrate the competencies relevant to the position.
• Proficiency with retail operating systems, including shipping systems, POS, Microsoft Office and Google Workspace.
• Detail-oriented, with strong organizational and follow-up skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Self-motivated, with the ability to work independently and as part of a team.
• Positive attitude that contributes to a positive team environment.
• Team-oriented and self-driven, with an entrepreneurial spirit.
• Ability to build and maintain effective working relationships with team members and willingness to set and maintain high performance standards.
• Ability to travel as needed to offsite storage locations within 10 minutes.
• Willingness to build a positive partnership with the Corporate team and other store teams.
• Professional written and verbal communication skills.
• Ability to lift and mobilize small to medium items up to 50 lbs. using appropriate equipment and techniques.
• Ability to maneuver effectively around the boutique floor, stockroom and offsite locations.
• Ability to stand for prolonged periods and perform twisting, stooping, kneeling, squatting and bending; OSHA-approved ladder safety.

Skills

Experience

Retail store experience, including back-of-house support, preferred; no number of years stated.

Compensation

The base compensation for this position is up to USD 24 per hour.

Benefits

Eligible employees have access to medical, dental and vision coverage; short-term disability insurance; gym reimbursement; company-paid life insurance and long-term disability insurance; an Employee Assistance Program (EAP); wellness programs and resources; paid time off and paid holidays; leave-of-absence programs with salary continuation; and a 401(k) plan with company match. Benefits begin on the first day of the month following 60 days of employment. Incentives include an inventory bonus opportunity, anniversary incentives, employee recognition programs and a referral bonus program.

Culture

Frette’s workplace culture is rooted in its Italian heritage and expertise in luxury linens, placing craftsmanship, attention to detail and refined design at the heart of its professional identity. Its presence in both private homes and prestigious hotels gives the working environment a distinctive focus on product knowledge, attentive service and an understanding of discerning international clients.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.