Frette Retail Support Associate

About Frette

Founded in 1860, Frette is an Italian luxury house renowned for exceptional linens, refined textiles and a longstanding presence in prestigious hotels and private residences worldwide. Its identity rests on craftsmanship, sophisticated design and an exacting approach to quality, expressed through collections that elevate everyday rituals. As an employer, Frette brings together expertise across textile design, product development, retail, hospitality partnerships and corporate functions. The brand offers professionals a setting where heritage meets contemporary expectations of luxury, with attention to detail, product knowledge and thoughtful client service central to representing its distinctive vision of comfort and elegance.

Role & Responsibilities

• Own inventory control, including cycle counts; communicate adjustments, discrepancies, negative on-hand quantities, reports, new receipts, out-of-stocks and best sellers with on-hand inventory levels.
• Execute transfers, damage processing, order fulfillment, holds, replenishment, shipping and receiving promptly to maintain inventory accuracy and optimal product flow.
• Maximize the use and effectiveness of storage capacity across the sales floor, back of house and offsite storage locations.
• Partner with the Store Manager and Sales Specialists to prioritize customer sales and maintain appropriate inventory levels and organization.
• Ensure compliance with operational policies and procedures, including Loss Prevention, Inventory Control, Boutique Maintenance, Customer Capture and POS.
• Train staff in back-of-house procedures and communicate policy changes effectively across the store team, including staff at other locations when needed.
• Follow Frette packaging guidelines for shipments and maintain consistent expectations for charge sends, returns, exchanges and other transactions that support a positive customer experience.
• Provide sales-floor coverage when needed, support Sales Specialists and help ensure customer-service standards are met.
• Contribute to daily morning meetings with the store team, working to the day's focus set in advance by the Store Manager.
• Help maintain visual standards, including visual-merchandising rotations and daily bed changes.
• Assist with offsite activities, including home installations, bank drops, tailor and dry-cleaner visits.
• Maintain the stockroom, conduct stock checks and ship products for transfers, customer-related needs, in-store fulfillment and e-commerce fulfillment.
• Oversee timely, consistent facilities and maintenance, including furniture repairs, daily and monthly store cleaning, feedback to housekeeping services on daily work quality, and repairs to walls, floors and fixtures.
• Touch base daily with the Store Manager and team to establish priorities and align expectations.
• Partner with the Store Manager and Corporate Retail Team—including the Retail Coordinator, Director of Retail and Area Manager—to manage and maintain annual store operating-expense budgets for packaging, supplies, cleaning and maintenance.
• Perform keyholder opening and closing procedures and ensure the relevant checklist is completed and signed by the opening or closing associate.
• Partner with IT on help-desk inquiries.
• Take on additional responsibilities as business needs require and as identified by the Store Manager and Corporate Business Partners.

Qualifications

• Retail store experience, including back-of-house support, preferred.
• Valid US driver's license required.
• Ability to travel as needed to offsite storage locations within a 15-mile radius required.
• Flexibility to work a retail schedule that includes evenings, weekends and holidays required.
• Must possess and consistently demonstrate competencies relevant to the position.
• Proficiency with retail operating systems, including shipping systems, POS, Microsoft Office and Google Workspace.
• Detail-oriented, with strong organization and follow-up skills.
• Able to multitask and stay organized in a fast-paced environment.
• Self-motivated, with the ability to work independently and as part of a team.
• Positive attitude that contributes to a positive team environment.
• Team-oriented and self-driven, with an entrepreneurial spirit.
• Ability to build and maintain effective working relationships with team members and willingness to set and maintain high performance standards.
• Willingness to build positive partnerships with the Corporate team and other store teams.
• Professional written and verbal communication skills.
• Able to lift and mobilize small to medium items weighing up to 50 lbs. using appropriate equipment and techniques.
• Able to maneuver effectively around the boutique floor, stockroom and offsite locations.
• Able to perform prolonged standing, twisting, stooping, kneeling, squatting and bending, and follow OSHA-approved ladder-safety practices.

Skills

Experience

Retail store experience, including back-of-house support, preferred; no duration stated.

Culture

Frette’s workplace culture is rooted in its Italian heritage and expertise in luxury linens, placing craftsmanship, attention to detail and refined design at the heart of its professional identity. Its presence in both private homes and prestigious hotels gives the working environment a distinctive focus on product knowledge, attentive service and an understanding of discerning international clients.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.