Frette Operations Coordinator

About Frette

Founded in 1860, Frette is an Italian luxury house renowned for exceptional linens, refined textiles and a longstanding presence in prestigious hotels and private residences worldwide. Its identity rests on craftsmanship, sophisticated design and an exacting approach to quality, expressed through collections that elevate everyday rituals. As an employer, Frette brings together expertise across textile design, product development, retail, hospitality partnerships and corporate functions. The brand offers professionals a setting where heritage meets contemporary expectations of luxury, with attention to detail, product knowledge and thoughtful client service central to representing its distinctive vision of comfort and elegance.

Role & Responsibilities

• Manage stock receipt, inspection, movement and dispatch, ensuring accuracy and compliance with company procedures.
• Monitor stock KPIs, particularly receipt and movement times and inventory discrepancies.
• Ensure boutique stock is replenished appropriately by monitoring requirements and liaising with relevant functions.
• Keep the back office and stock areas organised, efficient and aligned with Frette standards.
• Assist with inventory activities, help analyse and resolve discrepancies, and prepare reports on stock, movements and operational activities.
• Inspect product quality during receipt and movement, identifying anomalies or non-conformities.
• Support order management by ensuring the accurate flow of information and documentation.
• Monitor Bespoke / Made-to-Order requests, keep the team updated and follow up effectively on related activities.
• Work with relevant business functions on special orders, customisation and specific customer requests.
• Escalate issues concerning products, orders or timelines promptly.
• Procure consumables and other materials required for the boutique’s daily activities.
• Coordinate the preparation and management of customer shipments and stock movements.
• Verify documentation for shipments, transfers and stock movements.
• Liaise with couriers and suppliers on daily operational activities.
• Support the team with administrative tasks and boutique documentation.
• Organise and file documentation related to stock, orders, shipments and operational activities.
• Support the boutique during events, special deliveries and other specific operational requirements.

Qualifications

• Previous experience in Operations, Stock, Back Office or Retail Operations roles, preferably in luxury environments.
• Experience managing inventory, stock and goods movements.
• Strong organisational skills and the ability to manage activities in a structured way.
• Precision and attention to detail.
• Proficiency with Microsoft Office / Google Workspace.
• Knowledge of management systems, POS or inventory management tools is an advantage.
• Good command of Italian and English.

Skills

Benefits

Individual incentive scheme.

Culture

Frette’s workplace culture is rooted in its Italian heritage and expertise in luxury linens, placing craftsmanship, attention to detail and refined design at the heart of its professional identity. Its presence in both private homes and prestigious hotels gives the working environment a distinctive focus on product knowledge, attentive service and an understanding of discerning international clients.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.