Frette Head of Retail

Role & Responsibilities

• Lead learning and development initiatives across the retail organization, creating programs, tools, and resources that strengthen leadership capability, selling behaviors, product expertise, and succession readiness
• Conduct comprehensive assessments of all existing retail locations to identify opportunities to improve sales productivity, customer experience, operational efficiency, talent capability, and brand execution
• Implement, monitor, and continuously reinforce Frette's retail operating standards and brand guidelines across all stores, ensuring consistency in customer experience, visual presentation, service delivery, and operational execution
• Establish a structured store review and coaching cadence with store leadership teams, developing action plans, accountability measures, and performance objectives that drive continuous improvement
• Design and embed a comprehensive Learning & Development strategy aligned with both short- and long-term retail objectives, establishing clear career pathways, development opportunities, and meaningful feedback loops
• Develop and execute succession plans across the retail organization, creating strategies to attract, develop, retain, and advance top talent
• Establish, document, and continuously improve store development processes, governance standards, and KPIs, including budget adherence, project timelines, customer satisfaction, and sales ramp-up performance
• Build and maintain strong relationships with key internal and external stakeholders, including the executive leadership team, Board of Directors, landlords, and strategic partners, ensuring alignment and business continuity
• Lead the retail organization and drive store performance through commercial excellence, accountability, and inspirational leadership
• Maintain expertise in luxury retail, home lifestyle trends, and competitive innovations, anticipating evolving consumer preferences and upcoming market opportunities
• Source, evaluate, and secure new retail locations, leading negotiations with landlords, developers, and agents on lease terms, renewals, incentives, and key commercial agreements to achieve target returns on invested capital
• Identify emerging market trends, competitive dynamics, and new business opportunities to strengthen Frette's market position and drive sustainable growth
• Leverage retail performance analytics to inform strategy and empower regional leadership teams to implement data-driven actions that achieve and exceed business objectives
• Champion AI-enabled innovation across the retail network by identifying opportunities to automate non-selling activities, optimize workforce planning, enhance clienteling effectiveness, and streamline operational processes

Qualifications

• 10+ years of executive leadership experience within luxury retail or a premium global consumer brand, with apparel, fashion, footwear, home furnishings, or luxury lifestyle experience strongly preferred
• Demonstrated experience establishing and scaling retail operating standards, coaching frameworks, and brand compliance programs across a multi-unit luxury retail organization
• Proven experience managing P&L performance, strategic financial planning, and driving significant revenue growth and profitability within a multi-channel retail environment
• Demonstrated success in designing and implementing learning and development frameworks that enhance performance, leadership capability, and succession planning
• Exceptional strategic and commercial acumen, with the ability to translate market insights into actionable business strategies and lead organizational transformation
• Inspirational leadership style with a track record of building, developing, and retaining high-performing teams
• Exceptional communication, negotiation, and influencing skills, with the ability to engage effectively with C-suite executives, global partners, board members, and diverse teams
• Deep understanding of luxury consumer behavior, retail market dynamics, and the competitive landscape
• Proven ability to cultivate strategic relationships and foster cross-functional collaboration within complex, international organizations
• Willingness to travel up to 60% within the United States

Skills

Experience

10+ years of executive leadership experience within luxury retail or a premium global consumer brand, with demonstrated expertise in establishing retail operating standards, managing multi-unit operations, driving P&L performance, and building high-performing teams. Experience in apparel, fashion, footwear, home furnishings, or luxury lifestyle sectors is strongly preferred. Must have proven success in designing learning and development frameworks, executing succession planning, and leading organizational transformation within complex, international retail environments.

Education

Bachelor's degree in Business Administration, Retail Management, or related field. Advanced degree (MBA or equivalent) is preferred.

Workplace

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.