- Location
- 180 El Camino Real (View map)Palo Alto, CA 94304USA
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- Up to $28/hour
- Department
- Retail & Boutique Operations
- Industry
- Luxury Furniture & Homewares
- Posted
- Oct 30, 2026
About Frette
Founded in 1860, Frette is an Italian luxury house renowned for exceptional linens, refined textiles and a longstanding presence in prestigious hotels and private residences worldwide. Its identity rests on craftsmanship, sophisticated design and an exacting approach to quality, expressed through collections that elevate everyday rituals. As an employer, Frette brings together expertise across textile design, product development, retail, hospitality partnerships and corporate functions. The brand offers professionals a setting where heritage meets contemporary expectations of luxury, with attention to detail, product knowledge and thoughtful client service central to representing its distinctive vision of comfort and elegance.
Frette seeks a full-time Client Advisor in Palo Alto to deliver personalized luxury sales consultations, build and develop a client portfolio, achieve commercial targets, and support boutique operations and presentation. The role offers competitive hourly base pay of up to $28, alongside commission and bonus opportunities.
Role & Responsibilities
- Represent Frette’s brand identity in every client interaction, making each sale a personalized and memorable experience.
- Build meaningful client relationships, develop a personal client portfolio, and contribute to boutique growth.
- Provide expert sales consultations grounded in product, design, and lifestyle knowledge.
- Achieve and exceed commercial targets through clienteling, client retention, and sales development.
- Maintain operational excellence and uphold the boutique’s service and presentation standards.
- Expand the client network beyond the boutique through networking, local activities, and strategic relationships.
- Follow up consistently and develop the client portfolio through clienteling activities.
- Understand clients’ needs, preferences, and lifestyles to provide personalized solutions.
- Identify upselling, cross-selling, and White Glove service opportunities.
- Achieve sales targets and key commercial KPIs.
- Use Proximity CRM insights and data to manage client relationships, personalize experiences, anticipate needs, and identify commercial opportunities.
- Share Frette’s history, craftsmanship, and heritage through engaging storytelling.
- Deliver the Frette Selling Ceremony, adapting it to each client’s needs.
- Provide holistic consultations combining product, design, and lifestyle.
- Gather client feedback and contribute to improving the client experience.
- Support daily store operations, including cash register transactions, quotations, returns, orders, and opening and closing procedures when required.
- Assist with stock management and deliveries.
- Maintain visual merchandising standards and ensure the boutique is presented to the highest standards.
Qualifications
- Three years of experience in luxury retail, hospitality, or interior design preferred.
- Passion for luxury, design, and client service.
- Excellent interpersonal and communication skills.
- Strong results orientation and commercial awareness.
- Ability to work effectively as part of a team in a dynamic environment.
- Familiarity with POS systems, CRM platforms, Microsoft Office, and Google Workspace.
- Ability to lift and mobilize small to medium items weighing up to 40 lbs. using appropriate equipment and techniques.
- Ability to maneuver effectively around the boutique floor, stock room, and offsite.
- Ability to meet physical demands including prolonged standing, twisting, stooping, kneeling, squatting, bending, and OSHA-approved ladder safety.
Skills
Experience
Three years of experience in luxury retail, hospitality, or interior design preferred.
Workplace
This position is based in Palo Alto, California, USA, within easy reach of San Francisco.
Explore jobs in California or in the USA.
Compensation
The base compensation for this position is up to USD 28 per hour.
Benefits
Monthly individual commission opportunities; guaranteed commission during the first three months; quarterly sales bonus opportunities; anniversary incentives; employee recognition programs; referral bonus program; full-time employment with consistent scheduling.
Culture
Frette’s workplace culture is rooted in its Italian heritage and expertise in luxury linens, placing craftsmanship, attention to detail and refined design at the heart of its professional identity. Its presence in both private homes and prestigious hotels gives the working environment a distinctive focus on product knowledge, attentive service and an understanding of discerning international clients.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Frette, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Sales Specialist», «Retail Sales Associate», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.