Frette Client Advisor

About Frette

Founded in 1860, Frette is an Italian luxury house renowned for exceptional linens, refined textiles and a longstanding presence in prestigious hotels and private residences worldwide. Its identity rests on craftsmanship, sophisticated design and an exacting approach to quality, expressed through collections that elevate everyday rituals. As an employer, Frette brings together expertise across textile design, product development, retail, hospitality partnerships and corporate functions. The brand offers professionals a setting where heritage meets contemporary expectations of luxury, with attention to detail, product knowledge and thoughtful client service central to representing its distinctive vision of comfort and elegance.

Role & Responsibilities

• Represent Frette in every client interaction, creating personalized and memorable sales experiences.
• Build authentic client relationships, develop an individual client portfolio, and contribute to boutique growth.
• Provide expert sales consultations grounded in product, design, and lifestyle knowledge.
• Achieve and exceed commercial targets through clienteling, client retention, and sales development.
• Support operational excellence and uphold the boutique’s service and presentation standards.
• Expand the client network beyond the boutique through networking, local activities, and strategic relationships.
• Develop the client portfolio through clienteling and consistent follow-up; understand client needs, preferences, and lifestyles to offer personalized solutions.
• Identify upselling, cross-selling, and White Glove service opportunities; achieve sales targets and key commercial KPIs.
• Manage client relationships through Proximity CRM, using client insights and data to personalize experiences and anticipate needs and commercial opportunities.
• Share Frette’s history, craftsmanship, and heritage through storytelling; deliver the Frette Selling Ceremony according to each client’s needs.
• Provide holistic consultations combining product, design, and lifestyle; gather client feedback and contribute to improving the client experience.
• Support daily store operations, including cash register operations, quotations, returns, orders, and opening and closing procedures when required.
• Assist with stock management and deliveries; maintain visual merchandising standards and boutique presentation.
• Build authentic relationships and ensure clients feel welcomed, valued, and appreciated.
• Demonstrate commercial acumen, convert opportunities into results, and consistently nurture client relationships through clienteling and follow-up.
• Show curiosity and passion for design, luxury, and lifestyle; act proactively, with attention to detail and initiative.
• Work energetically, collaborate effectively with the team, and contribute to a positive working environment.

Qualifications

• Three years of experience in luxury retail, hospitality, or interior design preferred.
• Passion for luxury, design, and client service.
• Excellent interpersonal and communication skills.
• Strong results orientation and commercial awareness.
• Ability to work effectively as part of a team in a dynamic environment.
• Familiarity with POS systems, CRM platforms, Microsoft Office, and Google Workspace.
• Ability to lift and mobilize items weighing up to 40 lbs using appropriate equipment and techniques.
• Ability to maneuver around the boutique floor, stockroom, and off-site locations.
• Ability to stand for extended periods and perform bending, kneeling, squatting, reaching, and ladder climbing in accordance with safety guidelines.

Skills

Experience

Three years of experience in luxury retail, hospitality, or interior design preferred.

Compensation

The base compensation for this position is up to USD 26 per hour.

Benefits

Eligible employees have access to medical, dental, and vision coverage; short-term disability insurance; company-paid life insurance and long-term disability insurance; Employee Assistance Program (EAP); wellness programs and resources; paid time off and paid holidays; leave of absence programs with salary continuation; and a 401(k) plan with company match. Benefits become available on the first day of the month following 60 days of employment. Incentives include monthly individual commission opportunities, guaranteed commission during the first three months, quarterly sales bonus opportunities, anniversary incentives, employee recognition programs, and a referral bonus program.

Culture

Frette’s workplace culture is rooted in its Italian heritage and expertise in luxury linens, placing craftsmanship, attention to detail and refined design at the heart of its professional identity. Its presence in both private homes and prestigious hotels gives the working environment a distinctive focus on product knowledge, attentive service and an understanding of discerning international clients.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.