Fresh Vice President of Operations

About Fresh

Fresh is a global beauty house celebrated for its sensorial skincare, bodycare, and fragrance, blending time-honored rituals with modern science since its founding in Boston in 1991. As part of the LVMH portfolio, Fresh offers employees the creative energy of an entrepreneurial brand with the international reach and standards of a leading luxury group. The company values curiosity, craftsmanship, inclusivity, and a deep respect for ingredients, encouraging teams to create meaningful experiences for discerning clients. For professionals drawn to beauty, innovation, and storytelling, Fresh provides a refined environment where authenticity and expertise shape every aspect of brand expression.

Role & Responsibilities

• Lead strategic planning and execution of new product introductions from concept through commercialization.
• Partner with stakeholders to establish robust processes, timelines, milestones, and resource allocation.
• Define and implement Quality Assurance and Quality Control strategy.
• Ensure marketed products conform to internal specifications, customer expectations, and industry standards.
• Champion process engineering initiatives and data-driven continuous improvement across manufacturing and operational workflows.
• Ensure products, processes, copy, and claims comply with national and international regulations.
• Adapt strategies to evolving regulatory requirements, working with LVMH Scientific Direction to balance compliance with business objectives.
• Define and lead global purchasing and sourcing strategy aligned with business growth, quality standards, and compliance commitments.
• Oversee sourcing of raw materials, components, packaging, and external manufacturing to ensure supply continuity, cost competitiveness, and ethical practices.
• Build supplier relationships and lead commercial negotiations, supplier selection, performance management, and sourcing strategies.
• Lead operational sustainability initiatives, including responsible material selection, packaging optimization, waste reduction, and supplier environmental performance aligned with corporate goals.
• Build, mentor, and lead high-performing teams, fostering critical thinking, innovation, and accountability.
• Drive performance management, talent development, and transparent communication across direct and indirect reports.
• Set objectives, review KPIs, and align team focus with organizational priorities.
• Within the first six months, develop an understanding of Fresh’s operating model, product portfolio, business cycles, service expectations, and supply chain network.
• Assess current processes to identify strengths, risks, gaps, and near-term improvement opportunities.
• Build relationships with Global Product Innovation, Marketing, Creative, Supply Chain, Commercial, Finance, and IT to align priorities, rules, responsibilities, and decision-making.
• Develop an initial improvement roadmap for management review, covering prioritized actions, resource needs, risks, and expected business impact.
• Within 12 months, lead new product introductions from concept to market on schedule.
• Unify departments around ambitious but realistic timelines.
• Establish and enforce unified quality frameworks aligned with industry standards.
• Secure product and claims compliance with changing international laws.
• Deliver cost-of-goods-sold optimizations through initiatives including Value Analysis and Value Engineering.
• Define and implement a sustainability roadmap.
• Build a high-performing team with clear accountabilities, development plans, succession visibility, and a continuous improvement mindset.
• Partner with management on a forward-looking Operations roadmap supporting business growth, operational resilience, system optimization, and scalable network performance.
• Remain stationary for an average of 7.5 hours per day; light to moderate lifting may be required.
• Regularly stand, sit, reach, stoop, kneel, and operate a computer, telephone, and keyboard.

Qualifications

• At least 10 years of experience; 12–15+ years of progressive technical services or operations experience in the beauty or cosmetics industry, including leading multiple functions, managing teams, influencing senior stakeholders, and driving enterprise-level operational improvements.
• Demonstrated success leading operations functions, including process engineering, regulatory, quality, new product planning, and purchasing.
• Deep knowledge of quality systems and regulatory frameworks for beauty and cosmetics.
• Proven experience managing and developing teams, including direct people leadership and cross-functional influence.
• Ability to balance strategic leadership with hands-on operational judgment across long-range planning, executive communication, and day-to-day problem-solving.
• Experience building KPIs, improving processes, and driving measurable performance outcomes in complex operating environments.
• Excellent organizational and problem-solving skills.
• Strong executive presence, communication skills, and ability to influence across all organizational levels.
• Bachelor’s or Master’s degree in Engineering, Operations, or a related field required.

Skills

Experience

At least 10 years; 12–15+ years of progressive technical services or operations experience in the beauty or cosmetics industry.

Education

Bachelor’s or Master’s degree in Engineering, Operations, or a related field required.

Compensation

The base compensation for this position ranges from USD 200,000 to USD 280,000 per annum.

Benefits

Fresh and LVMH training and professional development workshops; networking opportunities with the LVMH community; opportunities to join the DEIB Council, Sustainability Champions, and LVMH Employee Resource Groups; free professional consultation, referrals, and counseling through the Employee Assistance Program (EAP); free confidential 24/7 mental health support; flexible paid time off including Summer Fridays; fertility services, maternity and newborn support, adoption and surrogacy assistance, and cryopreservation when part of fertility treatment; paid parental leave for eligible employees, including maternity, paternity, adoption, and surrogacy; travel and lodging for those unable to access care; backup dependent care and tutoring; Fresh in-store discounts and gratis; LVMH Friends and Family sales across divisions; pre-tax commuter benefits through Wage Works; health club, sporting and entertainment ticket, and pet, renters, and home insurance discounts; medical, dental, and vision coverage; 401(k) with company match and additional employer contribution for eligible employees.

Culture

Fresh fosters a creative, sensory-driven workplace where teams blend natural inspiration, scientific curiosity, and a deep respect for craftsmanship. As part of the LVMH family, the brand offers a collaborative and entrepreneurial environment that encourages innovation, inclusivity, and a passion for delivering exceptional beauty experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.