Fresh Coordinator, Sales Operations & Education

About Fresh

Fresh is a global beauty house celebrated for its sensorial skincare, bodycare, and fragrance, blending time-honored rituals with modern science since its founding in Boston in 1991. As part of the LVMH portfolio, Fresh offers employees the creative energy of an entrepreneurial brand with the international reach and standards of a leading luxury group. The company values curiosity, craftsmanship, inclusivity, and a deep respect for ingredients, encouraging teams to create meaningful experiences for discerning clients. For professionals drawn to beauty, innovation, and storytelling, Fresh provides a refined environment where authenticity and expertise shape every aspect of brand expression.

Role & Responsibilities

• Support the Senior Director in monitoring and reporting on field sell-out performance across assigned retail doors and key accounts
• Maintain and update sales tools, weekly and monthly sales reports, KPI dashboards, and performance trackers for key stakeholders
• Assist in identifying sales trends, opportunities, and presenting findings to the wider team
• Coordinate with internal teams to ensure accurate sell-through data, stock visibility, and replenishment requests
• Support preparation of business reviews, presentations, and commercial meeting materials
• Assist in planning and coordination of training and education programs for Field Sales & Account Executives and retailers' beauty advisors
• Support development and distribution of education materials, product training decks, and selling tools in alignment with brand guidelines
• Support Retail Education team to schedule and confirm training sessions, virtual learning modules, and masterclasses
• Track training attendance, completion rates, and education outcomes, reporting insights to the Retail Education Senior Manager
• Stay current on product knowledge, brand campaigns, and industry trends to support education delivery
• Assist in sourcing and briefing event materials, testers, sampling kits, and point-of-sale assets in collaboration with marketing and visual merchandising teams
• Work with Retail Sales Managers to confirm event logistics, staffing, and on-counter requirements
• Manage event trackers, timelines, and post-event reporting including sell-out results and qualitative feedback
• Serve as central point of coordination for the Field Sales & Education team, managing communications between internal departments and external retail partners
• Manage team meeting scheduling and logistics including preparation of agendas and minutes
• Process purchase orders and invoices in a timely and accurate manner
• Support onboarding administration for new field team members and freelance selling specialists
• Coordinate internal and external sales meetings and conferences

Qualifications

• 1 to 4+ years of experience in field sales, retail education, or consumer activation within luxury beauty, cosmetics, fashion, or retail sector
• Bachelor's degree or equivalent in Business, Marketing, Communications, or a related field
• Strong organizational skills with ability to manage multiple priorities and deadlines simultaneously
• Excellent written and verbal communication skills; confident liaising at all levels
• Commercial acumen — understanding of sell-out dynamics, KPIs, and drivers of retail performance
• Brand stewardship — upholds and communicates luxury positioning in every interaction
• Collaboration & influence — builds positive relationships with cross-functional teams
• Execution excellence — delivers work to consistently high standard, on time and with precision
• Curiosity & growth mindset — actively seeks to learn, grow, and contribute beyond role boundaries
• Agility — adapts quickly to shifting priorities in dynamic, fast-paced environment

Skills

Experience

1 to 4+ years of professional experience in field sales operations, retail education, or consumer brand activation within the luxury beauty, cosmetics, fashion, or retail sectors. The ideal candidate will demonstrate hands-on exposure to retail performance metrics, training program delivery, and event execution in a luxury brand environment.

Education

Bachelor's degree or equivalent professional qualification in Business, Marketing, Communications, or a related field.

Workplace

Compensation

The base compensation for this position ranges from USD 70,000 to USD 90,000 per annum.

Benefits

Fresh and LVMH sponsored trainings and workshops for personal and professional development; networking opportunities with LVMH community; access to internal communities (DEIB Council, Sustainability Champions, LVMH Employee Resource Groups); free professional consultation and counseling through Employee Assistance Program (EAP); free 24/7 confidential mental health support; flexible paid time off policy inclusive of Summer Fridays; fertility services, maternity and newborn support, adoption and surrogacy assistance; paid parental leave (maternity, paternity, adoption, surrogacy); backup dependent care and tutoring; Fresh in-store discounts and gratis; LVMH Group Friends and Family Sales; pre-tax commuter benefits through Wage Works; health club discounts, sporting/entertainment ticket discounts, insurance discounts; medical, dental, and vision coverage; 401(k) with company match and additional employer contribution at eligibility.

Culture

Fresh fosters a creative, sensory-driven workplace where teams blend natural inspiration, scientific curiosity, and a deep respect for craftsmanship. As part of the LVMH family, the brand offers a collaborative and entrepreneurial environment that encourages innovation, inclusivity, and a passion for delivering exceptional beauty experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.