Fred Training Manager

About Fred

Founded in Paris in 1936 by Fred Samuel, Fred is a contemporary high-jewellery Maison distinguished by its solar spirit, bold creativity, and passion for exceptional stones. Now part of LVMH, the Maison is renowned for icons such as Force 10 and for a distinctive elegance inspired by the sea, light, and the French Riviera. As an employer, Fred offers a refined, entrepreneurial environment where craftsmanship, client excellence, innovation, and audacity meet. Its teams contribute to a heritage of joyful luxury while shaping the future of an international jewellery brand with strong creative identity and human values.

Role & Responsibilities

• Coach boutique managers and retail staff in the field, assessing selling skills, CRM proficiency and service levels; identify development needs and implement follow-up actions.
• Provide ongoing, constructive feedback to Retail Managers and Boutique Managers to support daily operations.
• Review follow-up actions regularly and drive continuous improvement.
• Provide actionable feedback to strengthen brand desirability and sales conversion, and prepare systematic reports for line managers and Boutique Managers to support daily follow-up.
• Analyze training needs and develop an annual training and development calendar or plan for office and retail staff.
• Design and tailor training materials and programs to business and people-development objectives.
• Deliver induction, product knowledge, selling skills, clienteling, customer service and CRM training.
• As Master Trainer, lead Train-the-Trainer workshops for in-store trainers, deliver refresher training, and monitor and evaluate in-store training effectiveness.
• Work with headquarters and regional teams to align training programs, content and tools for local-market use.
• Prepare a local-market Training Strategy Mapping.
• Conduct and tailor group training programs to meet specific local needs.
• Translate and proofread headquarters training materials to ensure their accuracy and relevance to the local market.
• Organize and deliver management and leadership skills training tailored to individual development needs.
• Facilitate management and leadership development workshops and diagnose areas for improvement.
• Develop action plans with relevant business leaders based on workshop outcomes, and jointly manage the implementation and follow-up of Individual Development Plans (IDPs).
• Liaise regularly with the mystery shopping program vendor to track service performance across China, and compile and analyze reports.
• Work with retail heads on action plans based on mystery shopping performance, including identifying local needs, delivering mystery shopping training and coaching boutique frontline staff in-store to improve customer experience and performance.
• Initiate employee engagement programs and activities that foster strong relationships and a positive employee experience.
• Support CSR initiatives and design and implement local CSR activities.
• Manage the training budget, optimize training costs and ensure training program effectiveness.
• Coordinate training logistics, including scheduling, venue bookings and resources.
• Ensure retail staff adhere to company grooming standards.
• Develop and manage content and translations for the e-learning app in a timely manner.
• Support ad hoc assignments from the headquarters and Regional Training Team.
• Carry out other tasks assigned by the line manager, such as quarterly meetings and the annual conference.

Qualifications

• University degree required, preferably in a related discipline.
• Good command of spoken and written English and Mandarin.
• Leadership experience and coaching ability.
• Highly developed interpersonal, verbal and written communication skills, including excellent presentation skills.
• Strong planning and follow-up ability to ensure deliverables.
• Comfort working through ambiguity in a fast-paced, dynamic environment.
• Keep current with brand knowledge and the latest training tools.
• Demonstrate a proactive, positive, simple, specific and transparent approach, and build trust.
• Gemology knowledge and facilitation skills preferred.
• Strong facilitation and project management skills.
• Hands-on approach, positive attitude, and bold, enthusiastic personality.

Skills

Experience

8 years of training and instructional design experience, preferably in retail sales training; minimum 5 years of experience.

Education

University degree required, preferably in a related discipline.

Culture

Fred fosters a vibrant, entrepreneurial culture rooted in creativity, optimism, and the bold spirit of contemporary French jewelry. As an employer, the Maison values craftsmanship, collaboration, and client excellence, offering teams an environment where innovation and elegance meet a warm, family-inspired approach.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.