Fred Retail Training Manager

Location
Employment Full-Time
Seniority Mid-Level
Department Retail & Boutique Operations
Industry High Jewelry
Posted ✦ Today
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Maison FRED in Tokyo seeks a Retail Training Manager to design and deliver boutique training, coach sales teams and manage e‑learning (Tokyo, Japan).

Overview

Maison FRED is a French fine‑jewelry maison renowned for contemporary, wearable luxury and a strong emphasis on client experience. The role sits within the Watches & Jewelry business group and works closely with LVMH group teams, combining maison heritage with the operational scale of a luxury conglomerate.

Role & Responsibilities

  • Design, localize and implement the national retail training strategy in alignment with HQ guidance and the Commercial Director's priorities.
  • Plan and manage the local training calendar, including audience segmentation, logistics, materials and scheduling.
  • Deliver engaging classroom and boutique training sessions and ‘Train the Trainer’ programmes, adapting global content to local market needs while preserving brand DNA.
  • Conduct regular boutique visits to provide on‑floor coaching, feedback and performance-focused development for sales ambassadors and managers.
  • Develop specialised modules on high‑value product sales, client relationship management and advanced selling techniques.
  • Drive adoption and completion rates of e‑learning platforms and foster an active internal learning community across boutiques.
  • Analyse store KPIs and mystery shopping results with the Commercial Director to identify training needs and propose targeted action plans.
  • Oversee translation/localization of training materials into Japanese and report training activity, participant progress and impact metrics to local management and HQ.

Qualifications

  • University graduate.
  • Minimum 3–5 years' experience in retail training, learning & development or a comparable educational role; experience in luxury jewelry/watch categories strongly preferred.
  • Proven retail sales background preferred, with demonstrable coaching and training delivery experience.
  • Fluent Japanese and business‑level English (essential for HQ communication and material translation).
  • Excellent presentation, public speaking and stakeholder management skills.
  • Proficiency in PowerPoint, Excel and Word.

Skills

Strategic vision & planning Training/program management Training delivery and facilitation Coaching and on‑the‑floor skill development Sales methodologies for high‑value product selling Skills assessment and learning needs analysis e‑Learning platforms PowerPoint Excel Word Data‑driven reporting and KPI analysis Cross‑cultural communication and stakeholder collaboration

Experience

Minimum 3–5 years of experience in retail training, learning & development or similar roles; luxury jewelry/watch experience is a strong advantage and a retail sales background is highly preferred.

Education

University graduate.

Workplace

The successful candidate will be located in Tokyo, Tokyo, Japan. Across the Tokyo region, Cerulean lists 211 open positions — 6 listed in the past two days. Cerulean currently advertises 256 open roles in Japan, including 6 added in the last 48 hours.

Culture

Maison FRED combines a boutique, client‑centric retail culture with the structured programmes and international collaboration typical of a luxury maison within a major group. The environment rewards commercial rigour, cross‑cultural agility and a passion for jewellery; employees engage regularly with HQ and regional teams to maintain brand consistency and professional development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

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Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Fred, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Training Manager», «Retail Learning & Development Manager», «Sales Training Manager — Retail», «Boutique Coaching Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.