Fred Retail Trainer

About Fred

Founded in Paris in 1936 by Fred Samuel, Fred is a contemporary high-jewellery Maison distinguished by its solar spirit, bold creativity, and passion for exceptional stones. Now part of LVMH, the Maison is renowned for icons such as Force 10 and for a distinctive elegance inspired by the sea, light, and the French Riviera. As an employer, Fred offers a refined, entrepreneurial environment where craftsmanship, client excellence, innovation, and audacity meet. Its teams contribute to a heritage of joyful luxury while shaping the future of an international jewellery brand with strong creative identity and human values.

Role & Responsibilities

• Define training priorities with store directors and deliver effective programmes focused on client service and sales, category and product knowledge, and leadership skills.
• Design, develop and deliver comprehensive training modules covering client service excellence, Maison storytelling, product knowledge, sales techniques, and interpersonal skills.
• Facilitate workshops, seminars, and e-learning sessions adapted to different learner profiles.
• Lead onboarding training for new hires and provide ongoing support to existing teams.
• Continuously update training materials to maintain their relevance and effectiveness in a changing retail environment.
• Conduct regular field visits to observe, assess, and support sales associates and store directors.
• Identify areas for improvement and implement targeted training solutions.
• Support managers in developing their coaching skills and foster a collaborative, engaging learning environment.
• Provide constructive feedback and recommendations on best practices.
• Work with store management to analyse sales performance, identify training needs, and contribute to sales growth and improved conversion rates.
• Align training initiatives with the company’s overall business objectives.
• Plan training sessions; manage invitations, registrations, pre- and post-training materials, and attendance tracking.
• Promote adoption of digital learning platforms and ensure high completion rates.
• Encourage the sharing of best practices through internal digital tools to keep teams connected and motivated.
• Prepare training materials and produce regular reports on activities, attendance, and participation rates.
• Travel to Île-de-France, southern France, the United Kingdom, and Dubai.

Qualifications

• Proficiency in pedagogical methods, coaching, and sales techniques.
• Ability to assess skills and manage performance.
• Excellent communication skills and confidence in public speaking and multicultural environments.
• Strong client-service orientation, passion, and organisation.
• At least 5 years of experience in retail training or a similar role.
• Mandatory sales experience and experience in the luxury sector.
• Fluent English is essential for international training.

Skills

Experience

At least 5 years of experience in retail training or a similar role.

Culture

Fred fosters a vibrant, entrepreneurial culture rooted in creativity, optimism, and the bold spirit of contemporary French jewelry. As an employer, the Maison values craftsmanship, collaboration, and client excellence, offering teams an environment where innovation and elegance meet a warm, family-inspired approach.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.