Fred Retail Trainer
- Location
- ParisÎle-de-FranceFrance
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Human Resources, People & Culture
- Industry
- High Jewelry
- Posted
- Jul 2, 2026
About Fred
Founded in Paris in 1936 by Fred Samuel, Fred is a contemporary high-jewellery Maison distinguished by its solar spirit, bold creativity, and passion for exceptional stones. Now part of LVMH, the Maison is renowned for icons such as Force 10 and for a distinctive elegance inspired by the sea, light, and the French Riviera. As an employer, Fred offers a refined, entrepreneurial environment where craftsmanship, client excellence, innovation, and audacity meet. Its teams contribute to a heritage of joyful luxury while shaping the future of an international jewellery brand with strong creative identity and human values.
FRED (LVMH) seeks a Retail Trainer in Paris for comprehensive boutique training across EMEA. Luxury retail experience required.
Role & Responsibilities
- Design, develop, and deploy comprehensive training modules on customer service excellence, brand storytelling, product knowledge, sales techniques, and interpersonal skills
- Deliver workshops, seminars, and e-learning programmes tailored to diverse learner profiles
- Conduct regular field visits to observe, evaluate, and coach store managers and sales associates
- Identify performance gaps and implement targeted training solutions
- Support managers in developing coaching competencies and foster collaborative learning environments
- Provide constructive feedback and share best-practice recommendations
- Collaborate with store leadership to analyse sales performance, identify training needs, and contribute to revenue growth and conversion rate improvement
- Align training initiatives with overall business objectives
- Plan, manage invitations, registrations, and distribution of training materials and attendance tracking
- Promote adoption of digital learning platforms and ensure high completion rates
- Animate knowledge-sharing through internal digital tools to maintain team engagement
- Prepare training materials and produce regular reports on activities, attendance, and participation metrics
Qualifications
- Minimum 3–5 years of experience in retail training or equivalent role
- Proven experience in sales within the luxury sector
- Mastery of pedagogical methods, coaching, and sales techniques
- Strong ability to assess competencies and drive performance
- Excellent communicator with confidence in public speaking and multicultural environments
- Strong customer service orientation, passionate and highly organised
Skills
Experience
Minimum 3–5 years of hands-on experience in retail training or a directly analogous learning and development role. Mandatory experience in sales and the luxury sector, with demonstrated success in a customer-facing or training capacity within a high-end retail environment.
Education
No specific formal education requirement is stated; however, qualifications in education, human resources, or business administration are advantageous.
Workplace
This position is based in Paris, Île-de-France, France.
Culture
Fred fosters a vibrant, entrepreneurial culture rooted in creativity, optimism, and the bold spirit of contemporary French jewelry. As an employer, the Maison values craftsmanship, collaboration, and client excellence, offering teams an environment where innovation and elegance meet a warm, family-inspired approach.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Fred, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Learning & Development Specialist», «Retail Development Coach», «Store Training Manager», «Field Training Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.