Fred Retail Trainer, EMEA
- Location
- ParisÎle-de-FranceFrance
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- May 21, 2026
About Fred
FRED is a Parisian high-jewelry maison renowned for a spirited, contemporary approach to fine jewellery and an informal glamour rooted in Riviera joie de vivre. The maison is part of LVMH's Watches & Jewelry division and operates with a blend of artisanal savoir‑faire, creative design and luxury retail excellence. As an employer, FRED emphasizes craftsmanship, client service and an international retail culture aligned with LVMH’s standards.
FRED — Paris: Retail Trainer, EMEA. Full‑time role leading retail learning, coaching and e‑learning across EMEA for the Maison's boutiques.
Role & Responsibilities
- Design, develop and deploy comprehensive training curricula covering client service excellence, Maison storytelling, product knowledge, selling techniques and interpersonal skills.
- Deliver instructor-led workshops, seminars and e‑learning modules adapted to varied learner profiles; lead onboarding programmes for new hires and ensure continuous upskilling of in‑store teams.
- Conduct regular field visits to observe, assess and coach sales associates and store managers; provide actionable feedback and implement targeted development plans.
- Partner with store leadership to analyse sales performance and conversion metrics, identify training needs and align learning initiatives with commercial objectives.
- Maintain and continuously update training materials; manage logistics for sessions (invitations, registrations, attendance tracking) and produce regular reports on activity and completion rates.
- Promote adoption of digital learning platforms and internal knowledge‑sharing tools to sustain engagement and best‑practice exchange across markets.
- Travel across assigned territories (Ile‑de‑France, South of France, UK, Dubai) to deliver and support training activities on site.
Qualifications
- Proven mastery of pedagogical methods, coaching techniques and retail sales methodologies.
- Strong capability to assess competencies, drive performance and design measurable learning interventions.
- Excellent verbal communication and public speaking skills with ease in multicultural and multilingual environments.
- Demonstrated customer‑centric mindset, high organisational aptitude and professional poise appropriate to luxury retail.
- Fluent English required for international training delivery; French language skills advantageous.
Skills
Experience
Minimum 3 years of professional experience in retail training or a closely related role, with demonstrable experience in sales and a minimum background in the luxury sector; 3–5 years preferred.
Education
Bachelor’s degree in Learning & Development, Human Resources, Business, Retail Management or equivalent professional experience preferred.
Workplace
The successful candidate will be located in Paris, Île-de-France, France.
Culture
FRED’s workplace reflects the maison’s signature blend of creativity, informal elegance and dedication to luxury service. Employees operate within a collaborative, client‑focused retail culture that values craftsmanship, conviviality and international teamwork, supported by the standards and resources of the LVMH Watches & Jewelry division.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Fred, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Learning Specialist, EMEA», «EMEA Retail Learning & Development Specialist», «Sales Training Specialist — Luxury Jewelry», «Retail Training Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.