Fred Retail Trainer (EMEA)
- Location
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Apr 24, 2026
About Fred
FRED is a Parisian maison of high jewellery celebrated for joyful, Riviera-inspired design and refined savoir‑faire. Part of LVMH's Watches & Jewelry division, the brand combines creative audacity with artisanal craftsmanship and an international retail network, offering employees a client-focused, design-led environment within a large luxury group.
FRED — Paris: Retail Trainer (EMEA). Lead retail learning, design and deliver training, and coach store teams across EMEA for the Maison.
Role & Responsibilities
- Design, develop and deploy comprehensive training modules on client service excellence, Maison storytelling, product knowledge, retail selling techniques and interpersonal skills for store teams across the EMEA region.
- Deliver interactive workshops, seminars and e‑learning sessions adapted to diverse learner profiles; manage onboarding programmes for new hires and continuous development for existing teams.
- Conduct regular field visits to observe, evaluate and coach sales associates and store managers; provide constructive feedback and implement targeted training interventions.
- Collaborate with store leadership to analyse sales performance, identify learning needs and align training initiatives with commercial objectives to improve conversion and revenue.
- Manage logistical and administrative aspects of training: scheduling, invitations, participant tracking, distribution of pre/post materials and reporting on attendance and completion rates.
- Promote and support adoption of digital learning platforms and internal knowledge‑sharing tools to maintain engagement and disseminate best practices.
Qualifications
- Minimum 3–5 years' experience in retail training, learning & development or a closely related role, with demonstrable experience in-store selling (luxury retail mandatory).
- Proven ability to design pedagogically sound training content and to deliver engaging classroom and remote learning.
- Strong coaching skills, ability to assess competencies and drive performance improvement at individual and store levels.
- Excellent communication and presentation skills; comfortable speaking in public and working across multicultural teams.
- Fluent English (required for international training delivery); professional working proficiency in French is strongly advantageous.
Skills
Experience
3–5 years minimum in retail training or an equivalent role, with hands‑on sales experience in the luxury sector and a track record of improving store performance through targeted learning interventions.
Education
Bachelor's degree in education, human resources, business or a related field, or equivalent professional experience in retail learning and development.
Workplace
The successful candidate will be located in Paris, Île-de-France, France.
Culture
FRED blends creative, light‑hearted Riviera heritage with the exacting standards of haute joaillerie, encouraging expressive design and client centricity. As part of LVMH's Watches & Jewelry division, the maison prizes craftsmanship, international collaboration and a service culture rooted in elegance and warmth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Fred, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Learning Specialist (EMEA)», «Retail Training Consultant — EMEA», «Store Trainer & Coach, EMEA», «Learning & Development Advisor — Retail», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.