Fred Retail Operations & Performance Manager EMEA

About Fred

Founded in Paris in 1936 by Fred Samuel, Fred is a contemporary high-jewellery Maison distinguished by its solar spirit, bold creativity, and passion for exceptional stones. Now part of LVMH, the Maison is renowned for icons such as Force 10 and for a distinctive elegance inspired by the sea, light, and the French Riviera. As an employer, Fred offers a refined, entrepreneurial environment where craftsmanship, client excellence, innovation, and audacity meet. Its teams contribute to a heritage of joyful luxury while shaping the future of an international jewellery brand with strong creative identity and human values.

Role & Responsibilities

• Define, deploy, and continuously improve retail processes for front and back office operations, including sales tools, dashboards, and KPI monitoring (conversion, productivity, inventory, customer service)
• Actively participate in retail standards documentation and conduct field training to ensure consistent implementation across the EMEA network
• Optimize merchandise flow management, including receiving, transfers, and inventory procedures; supervise inventory accuracy and implement loss-prevention practices
• Ensure compliance with internal controls, audit requirements, and regulatory standards across all retail locations
• Enhance in-store customer journey optimization and oversee specialty retail services including tax-free sales, after-sales service, and fraud prevention
• Drive innovation in customer experience solutions through collaboration with CRM, omnichannel, and digital teams
• Serve as interface between retail operations and cross-functional departments (Finance, IT, Supply Chain, Marketing, HR, Architecture); coordinate boutique maintenance and contribute to retail transformation initiatives (RFID, omnichannel systems, technology tools)
• Lead planning, coordination, and team support for retail store openings, including operational requirement assessment, architecture project timelines, and local training delivery
• Maintain regular field presence to animate retail teams around performance standards, best practices, and brand consistency; partner with training teams to deliver field-level development

Qualifications

• Minimum 5 years of confirmed retail operations experience, preferably in luxury or fashion sectors
• Demonstrated expertise in project management and omnichannel retail environments
• Advanced mastery of retail operations fundamentals: inventory management, processes, KPI analysis, and internal controls
• Strong analytical and organizational capabilities with capacity to structure complex initiatives
• Natural leadership with ability to federate cross-functional teams and drive alignment
• Entrepreneurial, pragmatic mindset with solutions-oriented approach
• Advanced proficiency in Excel and PowerPoint
• Fluent in French and English (mandatory)

Skills

Experience

Minimum 5 years of confirmed experience in retail operations, ideally within the luxury or fashion sectors. Demonstrated proficiency in project management and omnichannel retail environments is essential.

Education

Not specified; secondary education minimum inferred for operations management at this level.

Workplace

Culture

Fred fosters a vibrant, entrepreneurial culture rooted in creativity, optimism, and the bold spirit of contemporary French jewelry. As an employer, the Maison values craftsmanship, collaboration, and client excellence, offering teams an environment where innovation and elegance meet a warm, family-inspired approach.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.