Fred Regional Clienteling Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Aug 25, 2026
About Fred
Founded in Paris in 1936 by Fred Samuel, Fred is a contemporary high-jewellery Maison distinguished by its solar spirit, bold creativity, and passion for exceptional stones. Now part of LVMH, the Maison is renowned for icons such as Force 10 and for a distinctive elegance inspired by the sea, light, and the French Riviera. As an employer, Fred offers a refined, entrepreneurial environment where craftsmanship, client excellence, innovation, and audacity meet. Its teams contribute to a heritage of joyful luxury while shaping the future of an international jewellery brand with strong creative identity and human values.
FRED seeks a Regional Clienteling Manager in Hong Kong Island to lead Asia Pacific client development strategy, CRM campaigns, and luxury client acquisition initiatives.
Role & Responsibilities
- Adapt global clienteling and client development strategies to regional market needs and maturity, defining annual objectives and strategic KPIs including Net Promoter Score across markets and boutiques
- Design and execute regional CRM campaigns (one-to-many and one-to-one) aligned with maison segmentation, ensuring database accuracy, compliance, and effective management across the region
- Create and oversee personalized client activation plans per boutique based on local insights and customer segmentation; co-manage local events and VIC treatments in partnership with communication and client teams
- Develop sales support tools, training materials, and guidelines to empower in-store teams in cultivating quality client relationships and ensure effective deployment of regional clienteling tools
- Own external client acquisition partnerships with shopping mall CRM departments, premium financial institutions, card partners, private clubs, and group sister brands, with priority focus on Hong Kong
- Support boutiques in identifying, engaging, and developing high-value and High Jewelry clients; plan high-touch client journeys and represent the maison during selected strategic engagements
- Define, monitor, and analyze performance KPIs at boutique, market, and regional levels; leverage predictive analytics and customer data to guide targeting and personalization
- Deliver regular reports and strategic business reviews to leadership with actionable recommendations; partner closely with client, retail excellence, marketing, and IT teams
Qualifications
- Bachelor's degree or above
- Minimum 10 years of professional experience, with 5–7 years in a managerial capacity within clienteling or client development
- Proven experience in project management and retail community animation within the luxury sector (fashion, jewelry, or beauty)
- Direct in-boutique experience in a luxury retail environment
- Strong proficiency in CRM and clienteling platforms (Salesforce) and data analysis tools (Power BI)
- Demonstrated commercial acumen with experience in budget management and ROI-driven decision-making
- Deep understanding of the Hong Kong luxury retail ecosystem, including shopping mall networks and premium client acquisition channels
- Demonstrated leadership and cross-functional collaboration across multicultural teams
- Existing high-net-worth individual network or relevant partner/agency experience is an advantage
Skills
Experience
Minimum 10 years of professional experience in a related field, with at least 5–7 years in a managerial capacity focused on clienteling, client development, or retail client strategy. Direct experience in a luxury boutique environment is highly valued. Demonstrated expertise in project management, retail community animation, and collaboration with external partnerships such as shopping malls, financial institutions, and premium acquisition channels.
Education
Bachelor's degree or above in any discipline.
Workplace
This position is based in Hong Kong, Hong Kong Island, Hong Kong.
Culture
Fred fosters a vibrant, entrepreneurial culture rooted in creativity, optimism, and the bold spirit of contemporary French jewelry. As an employer, the Maison values craftsmanship, collaboration, and client excellence, offering teams an environment where innovation and elegance meet a warm, family-inspired approach.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Fred, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Development Manager», «Regional CRM Manager», «Luxury Client Experience Manager», «Regional Client Strategy Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.